How to Exchange

How to avail exchange?

Answer few simple questions about your old device
Get the exchange value
Keep your device handy when our delivery executive arrives

Points to remember

  • Once the order is placed, the new product will be shipped. At the time of delivery, our executive will collect your old device and complete the exchange process.
  • Ensure your device is in working condition and all data is backed up before handing it over.
  • Carry a valid ID proof at the time of delivery for verification.
  • The exchange value will be adjusted against the new product purchase amount.

How exchange works?

For Mobiles

  • Select the product you want to buy and choose the exchange option.
  • Answer a few questions about your old device to get the exchange value.
  • Place the order. Our delivery executive will deliver the new device and collect the old one.
  • Ensure you have the original box and charger (if available) for your old device.

For Laptops/Tablets

  • Choose your new laptop or tablet and select exchange at checkout.
  • Provide details about your old device to receive the exchange quote.
  • On delivery, hand over your old device to complete the exchange.
  • The exchange value will be deducted from your final payment.

FAQs

Stage 1: Before Placing the Order

  • You can exchange your old device for a new one while placing the order. Select the exchange option and get the value quote.
  • The exchange value depends on the device model, condition, and age. You will see the tentative value before placing the order.
  • Most smartphones, laptops, and tablets are eligible for exchange. Check the product page for eligibility.

Stage 2: After Placing the Order

  • After you place the order, the new product will be shipped to your address. The delivery executive will deliver the new device and collect your old device.
  • Keep your old device, charger, and original box (if available) ready at the time of delivery.
  • You can track your order status from the order details page in your account.

Stage 3: Exchange Order Delivered

  • Once the delivery executive verifies your old device, the exchange is complete. The exchange value will be adjusted in your payment.
  • If there is a difference between the quoted value and the assessed value, it will be communicated at the time of delivery.
  • For any issues, contact our customer care with your order number.