Samsung HW-T420/XL 2.1 Channel Soundbar, 150 Watts

FAQs

How to troubleshoot issues when connecting your Samsung Sound Tower?

Upgrade your home entertainment with Samsung Sound Tower to experience powerful and dynamic sound. You can bring your Sound Tower anywhere you want.

If your Sound Tower has the following issues, keep reading to learn more about troubleshooting methods.

Note:Click the link for more information about How to troubleshoot issues while charging your Samsung Sound Tower.

The sound is low when powered by battery

You may feel that the sound is low when the Sound Tower is powered by a battery. The sound output of the Sound Tower may differ when connected to a power cord, and when powered by a battery.

Checking the Bluetooth connection status

If your sound skips or does not connect to Bluetooth, check the following guide.

Case 1. If the Sound Tower is connected to a Samsung Smart TV via Bluetooth, it cannot connect to another mobile device.

Case 2. The Sound Tower automatically turns off after 18 minutes of standby.

Case 3. In the following instances, you may not be able to search or connect normally.

Note: When connecting a new device using Bluetooth, stay within 1m of the Sound Tower.

Connecting Wireless Group Play mode

Step 1. Stay within 1m when connecting the Host and Sub device.

Step 2. Press the Host device’s Group Play button and, after 15 seconds, press the Sub device’s Group Play button. You can connect multiple speakers.

The sound skips in Stereo mode

If there are electronic or electrical devices nearby that may cause wireless interference, your device may not connect. Try moving the Sound Tower further away from the device before use.

Note: When connecting a Samsung Smart TV in Stereo mode, please refer to this User's manual.

There is no sound in Wireless Group Play and Stereo mode

This feature is not supported by sources (USB/AUX) other than Bluetooth.

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How to troubleshoot issues while charging your Samsung Sound Tower?

Upgrade your home entertainment with Samsung Sound Tower to experience powerful and dynamic sound. You can bring your Sound Tower anywhere you want.

If your Sound Tower has the following issues, keep reading to learn more about troubleshooting methods.

Note: Click the link for more information about How to troubleshoot issues when connecting your Samsung Sound Tower.

My Samsung Sound Tower does not turn on

Check 1. When using the Sound Tower by battery, you must press the power button, located on the top of your Sound Tower, to turn it on. When connected to a power cord, you can turn on your Sound Tower by using the remote or via Bluetooth.

Check 2. If the Sound Tower battery is completely drained, please charge it for a few minutes before turning it back on.

The power suddenly turns off

Case 1. If the power suddenly turns off while using your Sound Tower, check that the temperature is appropriate (5~40℃) and try using it in a cooler place. If the Sound Tower is stored or used for a long time in a location where the temperature is higher or lower than recommended, battery performance may be poor, and your device may suddenly turn off.

Case 2. If your Sound Tower turns off after displaying a pink or orange colored LED light, please visit your nearest Samsung Call Center for professional inspection.

Note: Depending on your Sound Tower usage frequency and status, the battery life and usage time may differ.

My device gets hot when charging

Case 1. The device and charger may get hot when charging. This is a normal phenomenon and does not affect the device’s lifespan or performance. If the high or low temperatures exceed a certain limit and persist for a long period of time, charging may stop to prevent damage to your device.

Case 2. If the device is used (BT/USB/AUX mode) while charging, heat may be generated. First, stop using your device, then separate the power cord and resume charging your device when the temperature returns to normal.

Case 3. Charging your Sound Tower in places with high temperatures can add heat and further increase device temperature. Move your Sound Tower to a cooler place and try charging again.

Note: For stable use, it is recommended to charge your device at room temperature or temperatures ranging from 5~40℃.

Charging is slow

Case 1. If the device is used (BT/USB/AUX mode) while charging, the charging time may be increased. For faster charging, stop using your device and leave it to charge.

Case 2. It is recommended to charge your device at room temperature or temperatures ranging from 5~40℃. If the ambient temperature is too high or too low, charging speeds may decrease due to control measures to protect the device.

Case 3. If there is a foreign object or moisture in the power cord terminal, charging may be blocked for device protection.

Note: Charging with moisture inside the device may result in corrosion or failure to charge.

Use after long-term storage

Check 1. If it is your first time using the device after purchasing, or if you haven’t used the device for a long time, please make sure to charge adequately before use. Check the remaining battery with the LED display, and if the LED does not turn on, connect a charger.

Check 2. When storing for a long time, store with approximately 50~70% of the remaining charge, and make sure to charge once every 3~6 months.

Maintaining battery performance

Check 1. To maintain stable battery performance, please store the device in a dry and cool place.
Check 2. Remove the power cord after a complete charge.

Note: Using your device long-term with the power cord connected may be the cause of battery swelling.

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