resQ Care Plan · TV
Your entertainment, always on. We keep every frame perfect.
A panel failure or main board breakdown can take your TV off the wall for weeks. The resQ Care Plan covers TV panel, PCB, speakers, LVDS cable and more - so you never miss a moment.
Typical TV repairs - panel, main board, backlight, T-CON - cost ₹3,500–₹10,000 out of pocket, plus ₹600 labour and ₹500 per visit. With resQ, you pay ₹0 for all of it.
Our Promise to You
Full coverage of electrical & functional parts - at zero cost to you, for the full tenure of your plan.
If repair is not possible, we settle as per the applicable depreciation matrix. No surprises, no hidden costs.
*Terms & Conditions apply
Coverage
Everything that matters, covered
From the panel to the PCB - all electrical and functional parts, all included.
✓ Full parts coverage
TV panel, main board/PCB, T-CON board, power supply board, LED backlight strips, LVDS cable, speakers, HDMI ports & more - all covered.
✓ Zero service cost
Labour charges, visit fees - every rupee is on us. You pay nothing, ever.
✓ Home repair service
All malfunction, defect, and breakdown repairs are handled at your home by certified technicians - at no cost.
✓ Depreciation settlement
If repair is not possible (Total Loss or BER), we settle as per the applicable depreciation matrix - a clear, committed resolution.
✓ 365-day support
Reachable all 365 days, 10 AM to 10 PM - by phone, email, or in-store walk-in at Reliance Digital.
Repair Promise
If something goes wrong, here’s exactly what happens
A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:
1. Remote diagnosis
Our experts diagnose the issue over call and help restore your TV immediately - no visit needed in many cases.
2. Home visit repair
All malfunction, defect, and breakdown repairs are done at your home by certified technicians - at no cost.
3. Service centre repair
If the job needs specialised equipment, we arrange service centre support with qualified engineers - at no cost.
4. Depreciation-based settlement
If repair is not possible (Total Loss or BER - repair cost exceeds 75% of sum insured), we settle as per the depreciation matrix. T & C apply.
Good to know
Frequently asked questions
Are accessories covered in this plan?
No. Accessories such as 3D glasses, antenna, headphones, cables, wall mount bracket, table top stand, adapter, internal dongle, and front & back cabinet are not covered. The plan covers electrical and functional parts only.
What happens if the TV cannot be repaired?
If the TV is declared Total Loss or Beyond Economically Repairable (BER), we provide settlement as per the existing depreciation matrix, upon collection of the non-repaired TV and its accessories. The plan cover ceases after settlement.
What is Beyond Economically Repairable (BER)?
When the cost of repair exceeds 75% of the product’s Sum Insured (invoice value), the TV is declared Beyond Economically Repairable.
What is Total Loss?
When the product cannot be repaired within reasonable time, or for reasons beyond control (parts unavailable or otherwise), it is declared a Total Loss.
Why it’s worth it
What you’d pay without resQ
Real tv repair costs — so you know exactly what you're protecting yourself from.
Typical television repair costs (unplanned)
LED Backlight Strip / Panel — ₹1,500 – ₹5,000
Main Board / PCB — ₹1,500 – ₹4,000
T-CON Board — ₹800 – ₹2,500
Power Supply Board — ₹800 – ₹2,000
Panel (Full Replacement) — ₹6,000 – ₹18,000
HDMI Port Repair — ₹200 – ₹600
Speaker Unit — ₹500 – ₹1,500
Labour charge (avg.) — ₹600
Visit charge (avg.) — ₹500
Typical major repair total — ₹3,500 – ₹10,000+
With resQ Care Plan, you pay: ₹0
Not covered
What’s excluded from this plan
We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.
Parts not covered
- 3D Glasses
- Antenna
- Headphones
- Cables
- Wall Mount Bracket
- Table Top Stand
- Adapter
- Internal Dongle
- Front & Back Cabinet
- Remote Control (replacement)
General exclusions
- Damage or defects caused by product misuse
- Body damage and aesthetic defects that don’t affect functionality
- Wear and tear, rust, cracks, flaws or gradual deterioration
- Defects or damages caused outside India
- Product re-installation
- Malfunctions due to unauthorised servicing or water seepage
- Tampered or removed serial numbers - product will not be attended
- Physical, accidental or liquid damage
- Products purchased or used for commercial purposes
- Burned or fire breakout cases
- Failures due to power fluctuations
* Terms & conditions apply. For full T&C, visit resqservices.in.
Always available
Reach us any day of the year
Four ways to get help — whichever works best for you.
📲 Download the resQ app
Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.
▶ Download on Google Play Download on App Store
Helpline
1800-889-1044 10 AM – 8 PM, all days
Walk-in
Nearest Reliance Digital store 10 AM – 10 PM, all days
Email
customersupport@resq.in Response within 24 hrs
Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.
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