resQ Care Plan · Geyser
Hot water, every morning. We make sure it never fails you.
A geyser breakdown on a cold morning is more than an inconvenience. The resQ Care Plan covers your heater element, thermostat and more - so you’re never left out in the cold with a surprise repair bill.
Typical geyser repairs - heating element, thermostat, PCB, tank lining - cost ₹900–₹2,500 out of pocket, plus ₹300 labour and ₹350 per visit. With resQ, you pay ₹0 for all of it.
Our Promise to You
Claims supported up to Sum Insured/Purchase value for FREE - for the full tenure of your plan.
Each repair is assessed against your remaining balance - so multiple repairs across the tenure stay protected.
*Terms & Conditions apply
Coverage
Everything that matters, covered
From the heating element to the thermostat - all critical parts, all included.
✓ Full parts coverage
Heating element, thermostat, pressure relief valve, heating coil, magnesium anode rod & more - all covered.
✓ Zero service cost
Labour charges, visit fees - every rupee is on us. You pay nothing, ever.
✓ 365-day support
By phone, email, or walk-in - our team is reachable every single day of the year.
Repair Promise
If something goes wrong, here’s exactly what happens
A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:
1. Remote diagnosis
Our experts diagnose the issue over call and help restore your geyser immediately - no visit needed.
2. Home visit repair
If remote isn’t enough, a certified technician comes to your home and repairs the unit on-site.
3. Service centre repair
If the job needs more, we pick it up, fix it at our authorised centre with qualified engineers, and return it - at no cost.
4. Standby unit provided
If repair takes longer than committed, we arrange a standby unit so you’re never without hot water (subject to availability).
5. Buyback guarantee
In rare cases where repair isn’t possible, we buy back your product at its depreciated value. T & C apply.
Why it’s worth it
What you’d pay without resQ
Real geyser repair costs — so you know exactly what you're protecting yourself from.
Typical geyser repair costs (unplanned)
Heating Element — ₹400 – ₹1,200
Thermostat — ₹200 – ₹600
Pressure Relief Valve — ₹150 – ₹400
Anode Rod (Magnesium) — ₹200 – ₹500
Tank Inner Lining / Tank Replacement — ₹1,500 – ₹4,000
PCB / Controller — ₹500 – ₹1,500
Labour charge (avg.) — ₹400
Visit charge (avg.) — ₹350
Typical major repair total — ₹900 – ₹2,500+
With resQ Care Plan, you pay: ₹0
Not covered
What’s excluded from this plan
We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.
Parts not covered
- Outer Body / Cabinet
- Inlet / Outlet Pipes
- Taps & Fittings
- Mounting Brackets
- Plug & Power Cord
- Indicator Light
- Knob / Switch
- Wall Fitting Accessories
- Remote Control (repair only)
General exclusions
- Damage or defects caused by product misuse
- Body damage and aesthetic defects that don’t affect functionality
- Wear and tear, rust, cracks, flaws or gradual deterioration
- Defects or damages caused outside India
- Product re-installation
- Malfunctions due to unauthorised servicing or water seepage
- Tampered or removed serial numbers - product will not be attended
- Physical, accidental or liquid damage
- Remote control replacement (repair only, no replacement)
- Products purchased or used for commercial purposes
- Burned or fire breakout cases
- Failures due to power fluctuations
* Terms & conditions apply. For full T&C, visit resqservices.in.
Always available
Reach us any day of the year
Four ways to get help — whichever works best for you.
📲 Download the resQ app
Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.
▶ Download on Google Play Download on App Store
Helpline
1800-889-1044 10 AM – 8 PM, all days
Walk-in
Nearest Reliance Digital store 10 AM – 10 PM, all days
Email
customersupport@resq.in Response within 24 hrs
Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.
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