resQ Care Plan · Camera
Every shot protected. We keep your camera in perfect condition.
A shutter failure, image sensor damage, or PCB breakdown can cost you thousands - and your memories. The resQ Care Plan covers LCD screen, image sensor, user controls and more so you never miss a moment worrying about repairs.
Typical camera repairs - shutter, image sensor, PCB, LCD - cost ₹5,000–₹15,000 out of pocket, plus ₹800 labour. With resQ, you pay ₹0 for all of it.
Our Promise to You
Claims supported up to Sum Insured/Purchase value for FREE - for the full tenure of your plan.
Each repair is assessed against your remaining balance - so multiple repairs across the tenure stay protected.
*Terms & Conditions apply
Coverage
Everything that matters, covered
From the image sensor to the LCD - all critical functional parts, all included.
✓ Full parts coverage
LCD screen, image sensor (CMOS/CCD), shutter assembly, autofocus motor, PCB/main board, flash unit, user controls & more - all covered.
✓ Zero service cost
Labour charges, service centre fees - every rupee is on us. You pay nothing, ever.
✓ Free pickup & drop
Service centre repair needed? We arrange free pickup and delivery to your doorstep - on request, at no charge.
✓ Standby unit
If repair takes longer than committed, we arrange a standby camera so you never miss important moments (subject to availability).
✓ 365-day support
By phone, email, or walk-in - our team is reachable every single day of the year.
Repair Promise
If something goes wrong, here’s exactly what happens
A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:
1. Remote diagnosis
Our experts diagnose the issue over call and restore your camera immediately - no visit needed in many cases.
2. Service centre repair
Our qualified engineers at the resQ Service Centre repair your camera at no cost to you.
3. Free pickup & drop
Can’t visit? Request free pickup and delivery - we collect and return your camera to your doorstep.
4. Standby unit provided
If repair takes longer than committed, we arrange a standby camera so you stay creative (subject to availability).
5. Buyback guarantee
In rare cases where repair isn’t possible, we buy back your camera at its depreciated value. T & C apply.
Why it’s worth it
What you’d pay without resQ
Real camera repair costs — so you know exactly what you're protecting yourself from.
Typical digital camera repair costs (unplanned)
Shutter Assembly — ₹3,000 – ₹8,000
Image Sensor (CMOS/CCD) — ₹8,000 – ₹25,000
LCD Screen / Viewfinder — ₹2,000 – ₹6,000
Lens (Autofocus Motor) — ₹1,500 – ₹5,000
Battery / Charger — ₹800 – ₹2,500
PCB / Main Board — ₹5,000 – ₹15,000
Flash Unit — ₹1,500 – ₹4,000
Labour charge (avg.) — ₹800
Pickup / Visit charge (avg.) — ₹400
Typical major repair total — ₹5,000 – ₹15,000+
With resQ Care Plan, you pay: ₹0
Not covered
What’s excluded from this plan
We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.
Parts not covered
- Camera Bag / Case
- Memory Card
- External Flash / Speedlight
- Tripod / Accessory
- Lens Filters
- Strap
- Remote Shutter
- Battery Grip (accessory)
- Body Cap / Lens Cap
General exclusions
- Damage or defects caused by product misuse
- Body damage and aesthetic defects that don’t affect functionality
- Wear and tear, rust, cracks, flaws or gradual deterioration
- Defects or damages caused outside India
- Product re-installation
- Malfunctions due to unauthorised servicing or water seepage
- Tampered or removed serial numbers - product will not be attended
- Physical, accidental or liquid damage
- Products purchased or used for commercial purposes
- Burned or fire breakout cases
- Failures due to power fluctuations
* Terms & conditions apply. For full T&C, visit resqservices.in.
Always available
Reach us any day of the year
Four ways to get help — whichever works best for you.
📲 Download the resQ app
Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.
▶ Download on Google Play Download on App Store
Helpline
1800-889-1044 10 AM – 8 PM, all days
Walk-in
Nearest Reliance Digital store 10 AM – 10 PM, all days
Email
customersupport@resq.in Response within 24 hrs
Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.
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