resQ Care Plan · Refrigerator
Fresh food, every day. We keep your refrigerator running perfectly.
A compressor failure or cooling breakdown can spoil days of groceries and leave you without a working fridge. The resQ Care Plan covers compressor, freezer motor, cooling coil, gas refill and more - so you never face that situation.
Typical fridge repairs - compressor, PCB, gas refill, fan motors - cost ₹6,500–₹16,000 out of pocket, plus ₹700 labour and ₹500 per visit. With resQ, you pay ₹0 for all of it.
Our Promise to You
Claims supported up to Sum Insured/Purchase value for FREE - for the full tenure of your plan.
Each repair is assessed against your remaining balance - so multiple repairs across the tenure stay protected.
*Terms & Conditions apply
Coverage
Everything that matters, covered
From the compressor to the cooling coil - all critical parts, all included.
✓ Full parts coverage
Compressor, freezer motor, cooling coil, PCB, evaporator & condenser fan, thermostat, defrost heater, door gasket, ice maker & more - all covered.
✓ Zero service cost
Labour charges, visit fees - every rupee is on us. You pay nothing, ever.
✓ Free gas charging
Compressor gas refill (R-600a / R-134a) done at no cost, as and when required - a benefit rarely included in standard warranties.
✓ Home visit repair
Can’t move your fridge? No problem. Our certified technician comes to you - at no charge.
✓ 365-day support
By phone, email, or walk-in - our team is reachable every single day of the year.
Repair Promise
If something goes wrong, here’s exactly what happens
A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:
1. Remote diagnosis
Our experts diagnose the issue over call and help restore your refrigerator immediately - no visit needed.
2. Home visit repair
If remote isn’t enough, a certified technician comes to your home and repairs the refrigerator on-site.
3. Service centre repair
If the job needs more, we pick it up, fix it at our authorised centre with qualified engineers, and return it - at no cost.
4. Standby unit provided
If repair takes longer than committed, we arrange a standby refrigerator so you’re never without one (subject to availability).
5. Buyback guarantee
In rare cases where repair isn’t possible, we buy back your product at its depreciated value. T & C apply.
Why it’s worth it
What you’d pay without resQ
Real refrigerator repair costs — so you know exactly what you're protecting yourself from.
Typical refrigerator repair costs (unplanned)
Compressor — ₹5,000 – ₹12,000
Thermostat / Temp Controller — ₹400 – ₹1,000
PCB / Control Board — ₹1,500 – ₹4,000
Evaporator Fan Motor — ₹500 – ₹1,500
Condenser Fan Motor — ₹500 – ₹1,200
Gas Refill (R-600a / R-134a) — ₹1,000 – ₹2,500
Door Gasket / Seal — ₹400 – ₹1,000
Ice Maker / Dispenser Motor — ₹800 – ₹2,000
Defrost Heater — ₹400 – ₹1,000
Labour charge (avg.) — ₹700
Visit charge (avg.) — ₹500
Typical major repair total — ₹6,500 – ₹16,000+
With resQ Care Plan, you pay: ₹0
Not covered
What’s excluded from this plan
We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.
Parts not covered
- Outer Cabinet / Body
- Shelves & Drawers
- Door Handle
- Vegetable Tray
- Egg Tray
- Bottle Guard
- Water Dispenser Pipe
- Door Panel (cosmetic)
- Light Bulb / LED
General exclusions
- Damage or defects caused by product misuse
- Body damage and aesthetic defects that don’t affect functionality
- Wear and tear, rust, cracks, flaws or gradual deterioration
- Defects or damages caused outside India
- Product re-installation
- Malfunctions due to unauthorised servicing or water seepage
- Tampered or removed serial numbers - product will not be attended
- Physical, accidental or liquid damage
- Products purchased or used for commercial purposes
- Burned or fire breakout cases
- Failures due to power fluctuations
* Terms & conditions apply. For full T&C, visit resqservices.in.
Always available
Reach us any day of the year
Four ways to get help — whichever works best for you.
📲 Download the resQ app
Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.
▶ Download on Google Play Download on App Store
Helpline
1800-889-1044 10 AM – 8 PM, all days
Walk-in
Nearest Reliance Digital store 10 AM – 10 PM, all days
Email
customersupport@resq.in Response within 24 hrs
Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.
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