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Remove from Compare1 Year - resQ Care Plan(RCP) Cracked Screen Protection for Smart Phones
MRP(Inclusive of all taxes)
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Key Features
- Only applicable for cracked screen
- Covers hair line cracks to full LCD replacement
- Covers one repair for duration of 12 month
- Screen replacement
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- DescriptionMost of us have dropped our phones at least once. And, if we were not fortunate then ended with a cracked phone screen. Some of us would still live with it for some time before going for a replacement. However, in that time much damage would already be done – moisture could seep in and damage parts without you realizing. Moreover, you will find the screen to less responsive to your gestures. Not something we could live with, right? This is where the Cracked Screen protection plan for your smartphone comes in. This Extended Warranty towards cracked screen protection for your smartphone will protect your phone for 12 months.
WHY BUY CRACKED SCREEN PROTECTION?- All kinds of Front Screen Damages are covered
- A new screen costs around 30-35% of the device’s cost
FAQ's
1. What is the Cracked Screen Offer?
The Cracked Screen protects the customer’s smartphone against any Screen Damage.
2. Can a customer buy this plan for an existing smartphone or is it applicable only on a new smartphone?
This plan is applicable only on the purchase of new smartphones of all brands.
3. To what extent will the cost of repairs/replacement cost be covered?
Repair costs up to the cost of the screen will be covered.
4. Are accessories covered?
We do NOT provide coverage on accessories like chargers, batteries, ear phones, head phones etc. (This list is not exhaustive). Kindly do not hand them over to the courier person at the time of device pick-up.
5. What happens if the customer’s smartphone breaks?
This offer is only applicable for screen replacement, any other spare parts if required during the repair the cost will be borne by customer. We will provide an option to customer to get it repaired by paying for the additional cost. We will obtain confirmation from the customer prior to performing the excluded repairs for which an additional fee will be charged.
6. Can a customer buy ‘Cracked Screen’ later?
No, this plan must be purchased at the time of purchase of the smartphone.
7. How many requests can a customer raise?
A customer can raise a maximum of 1 request throughout the term of the plan.
8. How much service fee does the customer have to pay?
The customer will be required to pay one time service fees of INR 999/-
9. How long does it take to get a request processed?
Once a repair request is raised, post payment of one-time fee and submission of desired documents, it takes up to 14 working days to deliver the repaired device back to the customer.
10. When should the customer file a repair request?
Repair request must be filed within 7 days of the incident. If a customer files a repair request post 7 days, the request is likely to get rejected.
Claim Process
- Customer must report the incident mandatorily within 7 days from the date of incident to avail the claim.
- If customer need to make a Claim for loss incurred due to damage or functional problem under the relevant policy,
a) Visit http://cl.amsa.asia/relianceresq and enter your device IMEI number, registered email address and mobile number, then click submit to access online claims portal
b) Contact on helpline number 1800-102-8647
C) Send email to supportams@relresq.in
Product pick up and drop for claim process:
Customer will be informed on the pick and drop facility from his place and that he need not visit the store for processing his claims.
1. Customer calls up the toll free number 1800-102-8647 .
2. CSE captures his pick up and drop address.
3. Device picked up and dropped post repair.
Repair Request Process:
1.Notify us in 7 days from device damage date by
- Visiting http://cl.amsa.asia/relianceresq or
- Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.
2.We will register the repair request and inform you regarding the Service Fee that you must pay (as applicable) using the link provided on SMS/Email. To the extent necessary, we may request you to provide certain document for us to process your repair request. 3.We will schedule pickup of the Mobile Device once you have provided the document requested to you (as relevant) and paid the Service Fee. 4.We will schedule pickup of the Mobile Device after receipt of Service Fee paid by you. 5.We will get the Mobile Device repaired through its approved technician. 6.We will dispatch and deliver the repaired Mobile Device to you.
Process to know your repair status:
- Click: http://bit.ly/2HXePmp
- Click: "Know Your Status"
- Enter: Mobile Number
- View: Status
- SpecificationsGeneral Information
- Item Code 600524461
Manufacturing & Packing Information- Customer care address Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi T See More
- Customer Care Phone 1800-889-1055
- Customer care email reliancedigital@ril.com
- Month and year of commodity first manufactured/packed/imported NA
- Name and address of Marketed By NA
- Name of Seller Reliance Retail Ltd.
- Commodity Name Extended Warranty Service
- Item Height 0.1 cm
- Net Quantity 1 N
- Name and address of Packer NA
- Name and address of Importer NA
- Net Weight 1 g
- Item Length 0.1 cm
- Item Width 0.1 cm
Country of Origin- Country of Origin India