1 Year - resQ Care Plan (RCP) Extended Warranty Renewal - Water Purifier

resQ Care Plan · Water Purifier

Pure water, every day. We keep your purifier at its best.

A pump failure or membrane breakdown can compromise the safety of your drinking water. The resQ Care Plan covers all electrical and functional parts - booster pump, PCB, filters and more - so clean water is never a worry.

Typical water purifier repairs - RO membrane, pump motor, PCB, filters - cost ₹1,500–₹4,500 out of pocket, plus ₹400 labour and ₹350 per visit. With resQ, you pay ₹0 for all of it.

Our Promise to You

Full coverage of electrical & functional parts - at zero cost to you, for the full tenure of your plan.

Includes one complimentary filter change per year and a preventive health check - benefits rarely included in standard warranties.

*Terms & Conditions apply

Coverage

Everything that matters, covered

Electrical, functional, and filter - all critical parts, all included.

✓  Electrical & functional parts

Booster pump motor, PCB/TDS controller, UV lamp, solenoid valve, storage tank & more - all electrical and functional parts covered.

✓  Free annual filter change

One complimentary filter replacement per yearly plan tenure - so your water stays pure without extra spend.

✓  Preventive health check

A complimentary water purifier health check service - TDS level check, pump pressure test, filter condition assessment and sanitisation check.

✓  Zero service cost

Labour charges, visit fees - every rupee is on us. You pay nothing, ever.

✓  Home repair service

All repairs for malfunction, defect, or breakdown are handled at your home by certified technicians - at no cost.

✓  365-day support

Reachable all 365 days, 10 AM to 10 PM - by phone, email, or in-store walk-in at Reliance Digital.

Repair Promise

If something goes wrong, here’s exactly what happens

A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:

1.  Remote diagnosis

Our experts diagnose the issue over call and help resolve it immediately - no visit needed in many cases.

2.  Home visit repair

All malfunction, defect, and breakdown repairs are done at your home by certified technicians - at no cost.

3.  Annual filter replacement

One complimentary filter change per yearly plan tenure - scheduled and handled by our service team.

4.  Preventive health check

Complimentary health check service - TDS test, pump pressure, filter condition, sanitisation, all assessed proactively.

5.  Depreciation-based settlement

If repair is not possible (Total Loss or BER - repair cost exceeds 75% of sum insured), we settle as per the depreciation matrix. T & C apply.

Good to know

Frequently asked questions

Are accessories covered in this plan?

No. Accessories such as water inlet & outlet pipes, adapters, external filters, and body cabinet are not covered. This list is not exhaustive - the plan covers electrical and functional parts only.

What happens if the purifier cannot be repaired?

If the product is declared Total Loss or Beyond Economically Repairable (BER), we settle as per the applicable depreciation matrix, upon collection of the non-repaired unit and its accessories. The plan cover ceases after settlement.

What is Beyond Economically Repairable (BER)?

When the cost of repair exceeds 75% of the product’s Sum Insured (invoice value), the product is declared Beyond Economically Repairable.

What is Total Loss?

When the product cannot be repaired within reasonable time, or for reasons beyond control (parts unavailable or otherwise), it is declared a Total Loss.

Why it’s worth it

What you’d pay without resQ

Real water purifier repair costs — so you know exactly what you're protecting yourself from.

Typical water purifier repair costs (unplanned)

RO Membrane — ₹800 – ₹2,000

UV Lamp — ₹400 – ₹1,000

Pre-filter / Sediment Filter — ₹150 – ₹400

Carbon Block Filter — ₹200 – ₹500

Pump Motor — ₹800 – ₹2,500

PCB / TDS Controller — ₹500 – ₹1,500

Storage Tank (10L) — ₹500 – ₹1,500

Solenoid Valve — ₹200 – ₹600

Labour charge (avg.) — ₹400

Visit charge (avg.) — ₹350

Typical major repair total — ₹1,500 – ₹4,500+

With resQ Care Plan, you pay: ₹0

Not covered

What’s excluded from this plan

We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.

Parts not covered

• Water Inlet Pipe
• Water Outlet Pipe
• External Filters
• Adapter / Power Plug
• Body Cabinet
• Faucet / Tap
• Mounting Bracket
• Water Collection Tray

General exclusions

• Damage or defects caused by product misuse
• Body damage and aesthetic defects that don’t affect functionality
• Wear and tear, rust, cracks, flaws or gradual deterioration
• Defects or damages caused outside India
• Product re-installation
• Malfunctions due to unauthorised servicing or water seepage
• Tampered or removed serial numbers - product will not be attended
• Physical, accidental or liquid damage
• Products purchased or used for commercial purposes
• Burned or fire breakout cases
• Failures due to power fluctuations

* Terms & conditions apply. For full T&C, visit resqservices.in.

Always available

Reach us any day of the year

Four ways to get help — whichever works best for you.

📲  Download the resQ app

Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.

▶  Download on Google Play     Download on App Store

Helpline

1800-889-1044  10 AM – 8 PM, all days

Walk-in

Nearest Reliance Digital store  10 AM – 10 PM, all days

Email

customersupport@resq.in  Response within 24 hrs

Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.