1 Year - resQ Care Plan (RCP) Extended Warranty Renewal - TV

resQ Care Plan · TV

Your entertainment, always on. We keep every frame perfect.

A panel failure or main board breakdown can take your TV off the wall for weeks. The resQ Care Plan covers TV panel, PCB, speakers, LVDS cable and more - so you never miss a moment.

Typical TV repairs - panel, main board, backlight, T-CON - cost ₹3,500–₹10,000 out of pocket, plus ₹600 labour and ₹500 per visit. With resQ, you pay ₹0 for all of it.

Our Promise to You

Full coverage of electrical & functional parts - at zero cost to you, for the full tenure of your plan.

If repair is not possible, we settle as per the applicable depreciation matrix. No surprises, no hidden costs.

*Terms & Conditions apply

Coverage

Everything that matters, covered

From the panel to the PCB - all electrical and functional parts, all included.

✓  Full parts coverage

TV panel, main board/PCB, T-CON board, power supply board, LED backlight strips, LVDS cable, speakers, HDMI ports & more - all covered.

✓  Zero service cost

Labour charges, visit fees - every rupee is on us. You pay nothing, ever.

✓  Home repair service

All malfunction, defect, and breakdown repairs are handled at your home by certified technicians - at no cost.

✓  Depreciation settlement

If repair is not possible (Total Loss or BER), we settle as per the applicable depreciation matrix - a clear, committed resolution.

✓  365-day support

Reachable all 365 days, 10 AM to 10 PM - by phone, email, or in-store walk-in at Reliance Digital.

Repair Promise

If something goes wrong, here’s exactly what happens

A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:

1.  Remote diagnosis

Our experts diagnose the issue over call and help restore your TV immediately - no visit needed in many cases.

2.  Home visit repair

All malfunction, defect, and breakdown repairs are done at your home by certified technicians - at no cost.

3.  Service centre repair

If the job needs specialised equipment, we arrange service centre support with qualified engineers - at no cost.

4.  Depreciation-based settlement

If repair is not possible (Total Loss or BER - repair cost exceeds 75% of sum insured), we settle as per the depreciation matrix. T & C apply.

Good to know

Frequently asked questions

Are accessories covered in this plan?

No. Accessories such as 3D glasses, antenna, headphones, cables, wall mount bracket, table top stand, adapter, internal dongle, and front & back cabinet are not covered. The plan covers electrical and functional parts only.

What happens if the TV cannot be repaired?

If the TV is declared Total Loss or Beyond Economically Repairable (BER), we provide settlement as per the existing depreciation matrix, upon collection of the non-repaired TV and its accessories. The plan cover ceases after settlement.

What is Beyond Economically Repairable (BER)?

When the cost of repair exceeds 75% of the product’s Sum Insured (invoice value), the TV is declared Beyond Economically Repairable.

What is Total Loss?

When the product cannot be repaired within reasonable time, or for reasons beyond control (parts unavailable or otherwise), it is declared a Total Loss.

Why it’s worth it

What you’d pay without resQ

Real tv repair costs — so you know exactly what you're protecting yourself from.

Typical television repair costs (unplanned)

LED Backlight Strip / Panel — ₹1,500 – ₹5,000

Main Board / PCB — ₹1,500 – ₹4,000

T-CON Board — ₹800 – ₹2,500

Power Supply Board — ₹800 – ₹2,000

Panel (Full Replacement) — ₹6,000 – ₹18,000

HDMI Port Repair — ₹200 – ₹600

Speaker Unit — ₹500 – ₹1,500

Labour charge (avg.) — ₹600

Visit charge (avg.) — ₹500

Typical major repair total — ₹3,500 – ₹10,000+

With resQ Care Plan, you pay: ₹0

Not covered

What’s excluded from this plan

We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.

Parts not covered

• 3D Glasses
• Antenna
• Headphones
• Cables
• Wall Mount Bracket
• Table Top Stand
• Adapter
• Internal Dongle
• Front & Back Cabinet
• Remote Control (replacement)

General exclusions

• Damage or defects caused by product misuse
• Body damage and aesthetic defects that don’t affect functionality
• Wear and tear, rust, cracks, flaws or gradual deterioration
• Defects or damages caused outside India
• Product re-installation
• Malfunctions due to unauthorised servicing or water seepage
• Tampered or removed serial numbers - product will not be attended
• Physical, accidental or liquid damage
• Products purchased or used for commercial purposes
• Burned or fire breakout cases
• Failures due to power fluctuations

* Terms & conditions apply. For full T&C, visit resqservices.in.

Always available

Reach us any day of the year

Four ways to get help — whichever works best for you.

📲  Download the resQ app

Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.

▶  Download on Google Play     Download on App Store

Helpline

1800-889-1044  10 AM – 8 PM, all days

Walk-in

Nearest Reliance Digital store  10 AM – 10 PM, all days

Email

customersupport@resq.in  Response within 24 hrs

Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.