resQ Care Plan · OTG
Bake, toast, grill - worry-free. We keep your OTG in perfect shape.
A faulty heating element or PCB failure can ruin your kitchen routine. The resQ Care Plan covers your OTG’s magnetron, heater, PCB and more - so every meal comes out right, without a surprise repair bill.
Typical OTG repairs - heating element, thermostat, PCB, glass door - cost ₹700–₹2,000 out of pocket, plus ₹300 labour and ₹350 per visit. With resQ, you pay ₹0 for all of it.
Our Promise to You
Claims supported up to Sum Insured/Purchase value for FREE - for the full tenure of your plan.
Each repair is assessed against your remaining balance - so multiple repairs across the tenure stay protected.
*Terms & Conditions apply
Coverage
Everything that matters, covered
From the heating element to the control board - all critical parts, all included.
✓ Full parts coverage
Magnetron, heating element (top & bottom), thermostat, timer, rotisserie motor, PCB/control panel, glass door & more - all covered.
✓ Zero service cost
Labour charges, visit fees - every rupee is on us. You pay nothing, ever.
✓ 365-day support
By phone, email, or walk-in - our team is reachable every single day of the year.
Repair Promise
If something goes wrong, here’s exactly what happens
A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:
1. Remote diagnosis
Our experts diagnose the issue over call and help restore your OTG immediately - no visit needed.
2. Home visit repair
If remote isn’t enough, a certified technician comes to your home and repairs the OTG on-site.
3. Service centre repair
If the job needs more, we pick it up, fix it at our authorised centre with qualified engineers, and return it - at no cost.
4. Standby unit provided
If repair takes longer than committed, we arrange a standby unit so your kitchen routine stays uninterrupted (subject to availability).
5. Buyback guarantee
In rare cases where repair isn’t possible, we buy back your product at its depreciated value. T & C apply.
Why it’s worth it
What you’d pay without resQ
Real otg repair costs — so you know exactly what you're protecting yourself from.
Typical OTG repair costs (unplanned)
Heating Element (Top / Bottom) — ₹300 – ₹800
Thermostat / Timer — ₹200 – ₹500
Rotisserie Motor — ₹200 – ₹600
Glass Door — ₹400 – ₹1,000
PCB / Control Panel — ₹500 – ₹1,500
Labour charge (avg.) — ₹300
Visit charge (avg.) — ₹350
Typical major repair total — ₹700 – ₹2,000+
With resQ Care Plan, you pay: ₹0
Not covered
What’s excluded from this plan
We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.
Parts not covered
- Outer Body / Cabinet
- Baking Tray / Rack
- Rotisserie Rod & Skewer
- Crumb Tray
- Door Handle
- Knob / Dial
- Power Cord
- Accessories & Attachments
General exclusions
- Damage or defects caused by product misuse
- Body damage and aesthetic defects that don’t affect functionality
- Wear and tear, rust, cracks, flaws or gradual deterioration
- Defects or damages caused outside India
- Product re-installation
- Malfunctions due to unauthorised servicing or water seepage
- Tampered or removed serial numbers - product will not be attended
- Physical, accidental or liquid damage
- Products purchased or used for commercial purposes
- Burned or fire breakout cases
- Failures due to power fluctuations
* Terms & conditions apply. For full T&C, visit resqservices.in.
Always available
Reach us any day of the year
Four ways to get help — whichever works best for you.
📲 Download the resQ app
Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.
▶ Download on Google Play Download on App Store
Helpline
1800-889-1044 10 AM – 8 PM, all days
Walk-in
Nearest Reliance Digital store 10 AM – 10 PM, all days
Email
customersupport@resq.in Response within 24 hrs
Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.
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