resQ Care Plan · Air Purifier
Clean air, every breath. We keep your purifier at full power.
A failed fan motor, PCB failure, or sensor breakdown can leave your air quality unprotected. The resQ Care Plan covers all critical functional parts - HEPA filter system, motor, PCB, sensors and more - so you breathe easy without a surprise repair bill.
Typical air purifier repairs - HEPA filter, fan motor, PCB, sensors - cost ₹1,500–₹5,000 out of pocket, plus ₹400 labour. With resQ, you pay ₹0 for all of it.
Our Promise to You
Claims supported up to Sum Insured/Purchase value for FREE - for the full tenure of your plan.
Each repair is assessed against your remaining balance - so multiple repairs across the tenure stay protected.
*Terms & Conditions apply
Coverage
Everything that matters, covered
From the fan motor to the air quality sensor - all critical functional parts, all included.
✓ Full parts coverage
HEPA filter system, activated carbon filter, fan motor, PCB/sensor board, PM2.5 air quality sensor, ioniser module & more - all covered.
✓ Zero service cost
Labour charges, service centre fees - every rupee is on us. You pay nothing, ever.
✓ Free pickup & drop
Service centre repair needed? We arrange free pickup and delivery to your doorstep - on request, at no charge.
✓ Remote diagnosis
Our experts diagnose issues over call and restore your air purifier wherever possible - no service visit required in many cases.
✓ Standby unit
If repair takes longer than committed, we arrange a standby air purifier so your home stays protected (subject to availability).
✓ 365-day support
By phone, email, or walk-in - our team is reachable every single day of the year.
Repair Promise
If something goes wrong, here’s exactly what happens
A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:
1. Remote diagnosis
Our experts diagnose the issue over call and restore your air purifier immediately - no visit needed in many cases.
2. Service centre repair
Our qualified engineers at the resQ Service Centre repair your air purifier at no cost to you.
3. Free pickup & drop
Can’t visit? Request free pickup and drop - we collect and return your unit to your doorstep.
4. Standby unit provided
If repair takes longer than committed, we arrange a standby air purifier so your home’s air quality is never compromised (subject to availability).
5. Buyback guarantee
In rare cases where repair isn’t possible, we buy back your product at its depreciated value. T & C apply.
Why it’s worth it
What you’d pay without resQ
Real air purifier repair costs — so you know exactly what you're protecting yourself from.
Typical air purifier repair costs (unplanned)
HEPA Filter (True HEPA) — ₹800 – ₹2,500
Activated Carbon Filter — ₹400 – ₹1,200
Fan Motor — ₹800 – ₹2,500
PCB / Sensor Board — ₹800 – ₹2,500
Air Quality Sensor (PM2.5) — ₹300 – ₹800
Ioniser Module — ₹300 – ₹1,000
Labour charge (avg.) — ₹400
Pickup / Visit charge (avg.) — ₹350
Typical major repair total — ₹1,500 – ₹5,000+
With resQ Care Plan, you pay: ₹0
Not covered
What’s excluded from this plan
We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.
Parts not covered
- Filter (consumable replacement)
- Outer Cabinet / Body
- Air Inlet / Outlet Grille
- Power Cord
- Remote Control (replacement)
- Wi-Fi Module
- Display Panel (cosmetic)
- Wheels / Casters
General exclusions
- Damage or defects caused by product misuse
- Body damage and aesthetic defects that don’t affect functionality
- Wear and tear, rust, cracks, flaws or gradual deterioration
- Defects or damages caused outside India
- Product re-installation
- Malfunctions due to unauthorised servicing or water seepage
- Tampered or removed serial numbers - product will not be attended
- Physical, accidental or liquid damage
- Products purchased or used for commercial purposes
- Burned or fire breakout cases
- Failures due to power fluctuations
* Terms & conditions apply. For full T&C, visit resqservices.in.
Always available
Reach us any day of the year
Four ways to get help — whichever works best for you.
📲 Download the resQ app
Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.
▶ Download on Google Play Download on App Store
Helpline
1800-889-1044 10 AM – 8 PM, all days
Walk-in
Nearest Reliance Digital store 10 AM – 10 PM, all days
Email
customersupport@resq.in Response within 24 hrs
Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.
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