resQ Care Plan · Air Cooler
Your cooler works hard. We make sure it never lets you down.
Summers in India are unforgiving. The resQ Care Plan keeps your air cooler running - so a repair bill never catches you off guard when you need it most.
Typical cooler repairs - motor, PCB, pump, pads - cost ₹1,200–₹3,500 out of pocket, plus ₹300 labour and ₹350 per visit. With resQ, you pay ₹0 for all of it.
Our Promise to You
Claims supported up to Sum Insured/Purchase value for FREE - for the full tenure of your plan.
Each repair is assessed against your remaining balance - so multiple repairs across the tenure stay protected.
*Terms & Conditions apply
Coverage
Everything that matters, covered
From the motor to the PCB - all critical parts, all included.
✓ Full parts coverage
Motor, PCB, pump, cooling pads, capacitor, float valve - all functional parts, all covered.
✓ Zero service cost
Labour charges, visit fees - every rupee of it is on us. You pay nothing, ever.
✓ 365-day support
By phone, email, or walk-in - our team is reachable every single day of the year.
Repair Promise
If something goes wrong, here’s exactly what happens
A clear, step-by-step commitment — no surprises, no delays, no cost. We follow this sequence, every time:
1. Remote diagnosis
Our experts diagnose the issue over call and try to get your cooler back up immediately - no visit needed.
2. Home visit repair
If remote isn't enough, a certified technician comes to your home and repairs the product on-site.
3. Service centre repair
If the job needs more, we pick it up, fix it at our authorised centre with qualified engineers, and return it - at no cost.
4. Standby unit provided
If repair takes longer than committed, we provide a standby cooler so you're never without cooling.
5. Buyback guarantee
In rare cases where repair isn't possible, we buy back your product at its depreciated value.
Why it’s worth it
What you’d pay without resQ
Real air cooler repair costs — so you know exactly what you're protecting yourself from.
Typical air cooler repair costs (unplanned)
Pump motor — ₹300 – ₹800
Fan motor / blade — ₹400 – ₹1,200
Cooling pads (honeycomb) — ₹200 – ₹600
Water tank / float valve — ₹200 – ₹500
PCB / speed controller — ₹400 – ₹1,000
Capacitor — ₹100 – ₹300
Labour charge (avg.) — ₹300
Visit charge (avg.) — ₹350
Typical major repair total — ₹1,200 – ₹3,500+
With resQ Care Plan, you pay: ₹0
Not covered
What’s excluded from this plan
We believe in full transparency — here’s exactly what the resQ Care Plan does not cover.
Parts not covered
- Water Tank
- Fan Blades
- Wheels
- Top Cover
- Back Plate
- Front Panel
- Knob
- Water Tray
- Louver
- Body Cabinet
- Pipe
General exclusions
- Damage or defects caused by product misuse
- Body damage and aesthetic defects that don't affect functionality
- Wear and tear, rust, cracks, flaws or gradual deterioration
- Defects or damages caused outside India
- Product re-installation
- Malfunctions due to unauthorised servicing or water seepage
- Tampered or removed serial numbers - product will not be attended
- Physical, accidental or liquid damage
- Remote control replacement (repair only, no replacement)
- Products purchased or used for commercial purposes
- Burned or fire breakout cases
- Failures due to power fluctuations
* Terms & conditions apply. For full T&C, visit resqservices.in.
Always available
Reach us any day of the year
Four ways to get help — whichever works best for you.
📲 Download the resQ app
Raise a service request in under a minute — track status, chat with support, and manage your plans, all in one place.
▶ Download on Google Play Download on App Store
Helpline
1800-889-1044 10 AM – 8 PM, all days
Walk-in
Nearest Reliance Digital store 10 AM – 10 PM, all days
Email
customersupport@resq.in Response within 24 hrs
Terms & conditions: resQ Care Plan (RCP) is available on purchases made at the Reliance Retail network — online or in-store. Extended Warranty activates only after expiry of the Brand / Manufacturer Warranty. Coverage applies to electrical and functional parts as specified. In case of Total Loss or BER, settlement is as per the applicable depreciation matrix. For full T&C, visit resqservices.in.
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