Terms and Conditions

1. Introduction
These terms and conditions ("Terms") govern the promotional offer (“Offer”) under which customers who purchases the Product from Participating Reliance Digital and My Jio Stores will receive a coupon code (“Coupon”). The Coupon entitles the holder to a flat discount of Rs. 3000.00 on single transaction at select Urban Ladder offline stores, provided the total purchase value at Urban Ladder store exceeds Rs 25,000.00 subject to the terms outlined hereunder. By participating in this Offer, customers agree to be bound by these Terms and waive their right to claim any ambiguity. This Offer, is run by Reliance Retail Ltd. (“Reliance”).

2. Eligibility
2.1. This Offer is open to customers who have purchased the Product during the promotional period (“Eligible Customer”).
2.2. Offer is valid/open for all Indian citizens residing in India, 18 years of age or above. Entries by person below age of 18 years shall be disqualified.

2.3. Employees, participating store staffs and authorized agency of Reliance and their family members/relatives are not eligible to participate in the Offer.

3. Offer Details
3.1. Customers who have purchased the Product from Participating Stores within the promotional period (onwards 29^th May’25 till 04^th Aug’25) will receive a coupon code.
3.2. Eligible customer will receive  the coupon code directly on their purchase invoice. 3.3. The coupon code is valid for one-time use only and on single transaction and cannot be transferred, resold, or exchanged for cash.

4. Redemption and Expiry
4.1. The coupon code can be redeemed at select Urban Ladder offline stores (“Redemption Stores”).
4.2. Eligible Customers have to present the coupon code (via email or print) at Redemption Store.

4.3 Redemption Store staff will verify the coupon code and apply the applicable discount/offer to the customer’s purchase.

4.4 Eligible Customers can redeem the coupon for the eligible offers or discounts, subject to terms and conditions.

4.5 The coupon code must be used before 04^th Aug’25. Expired codes will not be reissued or extended.

4.6 The coupon code may be subject to additional terms, such as minimum purchase requirements or restrictions on specific products.

4.7 Offer may include discounts, special deals, or bundled products

5. General Terms
5.1. Reliance reserves the right to modify, suspend, or terminate this Offer at any time without prior notice.
5.2. Any fraudulent activity or abuse of this Offer will result in disqualification and possible legal action.
5.3. Reliance is not responsible for any technical issues, lost emails, or other errors that may prevent a customer from receiving or redeeming the coupon code.

5.4 Reliance reserves its right: (a) to disqualify any Eligible Customer if it has reasonable grounds to believe the Eligible Customer has breached any of the terms and conditions. (b) to decide whether a replacement Participant should be selected in the event any Participant is disqualified from the Offer. (c) to ask for written permission from the parent or guardian of a winner who is under the age of 18 and (d) to ask for submission of proof of payment of applicable Gift Tax /TDS paid to authorities by Winner customer (e) to ask for submission of original documents of the winner such as Photo Identity proof, purchase invoice of the Product from the Participating Store, age proof, residential proof and personal details.

5.5 If any purchased product received by Eligible Customer under this Offer are received in broken or damaged condition, the same shall be reported at the time of the receipt of the same. No subsequent claims shall be entertained.

5.6 Benefits under the Offer is neither transferable and can’t be clubbed with any other Offer. Customer is not charged extra for participating in the Offer.

5.7 No request shall be entertained for exchange of coupon of equivalent value or other configuration/brand/features.

5.8 Customers participating in the Offer/Contest, voluntarily consent for Reliance to contact them for any or all promotional activities carried by Reliance hereafter. The Customers participating in this Offer for availing the benefit, would deemed to have been waived the ‘Do not Disturb’ status (“DND”) to receive the massage from Reliance.

5.9 By Participating in Offer grants to Reliance a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, assignable license to use their name, relevant details and/or photographs for purposes of publicity, advertising and/or trade without further compensation or notice and the participant will not claim or demand at any time any compensation or favour from Reliance in any manner whatsoever. All documents relating to the participation and/or the offer of the entries shall become the exclusive property of Reliance.

5.10 In any event, Liability of Reliance to a winner shall not exceed the value of Coupon received under this Offer.

5.11 In the event, the Offer /Contest is termed as void due to introduction of any new legislation or by amendment to the existing legislation or by judicial orders, the Offer /Contest shall become invalid /null and void and Reliance shall not be liable to award or give any Coupon/Gift/ Prize or any compensation in lieu thereof to any of the Eligible Customers/participants/ Winners.

5.12 Any or all disputes arising out of or relating to this Offer/Contest are subject to the exclusive jurisdiction of courts at Mumbai only.

5.13 In case of disputes, the decision of Reliance will be final and binding.

5.14 Terms and conditions of Redemption Store shall apply which is in addition to these terms and conditions.

6. Contact Information
For any queries regarding this Offer, please contact to Urban Ladder customer support at hello@urbanladder.com / +91 80698 07777