JioDive VR Headset Immersive 360 Degree Viewing Experience Live Sports, Movies, TV Shows & Live TV Channels VR Games & YouTube 360 Supports 4.7-6.7 inch Android & iOS Phones Black(493071913)

Question 1

Do I need to be a Jio customer to use the JioImmerse app?

Answer

No, you can use any Indian phone number to log in on the JioImmerse app. After account registration, JioImmerse works with any network or Wi-Fi.

Question 2

Can I wear spectacles while using JioDive?

Answer

Yes, JioDive can be worn over your spectacles. Moreover, you can adjust the focus up to a certain level as per your eye power. To do that, use both the side and centre wheels till you achieve a sharper image.

Question 3

What phone do I need to use JioDive?

Answer

You need an Android or iOS phone with a display size between 4.7 and 6.7 inches. Compatible OS versions are Android 9 and above & iOS 15 and above. The phone must be equipped with a gyroscope and an accelerometer. To check if your phone is compatible, install the JioImmerse app from Google Play Store or Apple App Store. After that, go to the profile section and click on phone compatibility.

Question 4

Do I need to install any app on my phone to use JioDive?

Answer

Yes, you need to install the JioImmerse app from Google Playstore or Apple Appstore.

Question 5

What is JioImmerse?

Answer

JioImmerse is a smartphone application which allows you to use your phone with JioDIve and discover curated VR experiences. JioImmerse powers your VR experiences on JioDive. The app serves as a gateway for running, finding and downloading VR apps and 360° experiences for entertainment, learning, gaming, and health and wellness.

Question 6

Can I watch offline videos on JioDive?

Answer

Yes, you have to download the JioPhotos XR app that is available in the XR Store of JioImmerse app. You can access all your personal photos and videos from your smartphone's gallery in VR.

Question 7

Can I browse the internet on JioDive?

Answer

Yes, you can browse the internet and stream popular OTTs on JioDive. You will need to download JioSphere XR, a web browser app that allows users to surf the internet in VR on a 100-inch screen in VR using a Dive.

Question 8

Can I browse the web or watch other OTT content on JioDive?

Answer

Yes, within the JioImmerse app, there is a library of VR apps from which you can download the JioSphere XR app to browse any website and stream popular OTTs in VR.

Question 9

Do I need to be a Jio customer to use the JioImmerse app?

Answer

You require a Jio number for JioImmerse app login. After account registration JioImmerse works with any network or Wi-Fi.

Question 10

How to start using JioDive?

Answer

Step 1: Scan the QR code on the box and install the JioImmerse appStep 2: Give all permissions as suggested and log in with your Jio numberStep 3: Select the JioDive option and tap on ""Watch on JioDive""Step 4: Open the front cover to place the phone between the phone support clip and the lenses in JioDive and close the front coverStep 5: Put on the JioDive headset and adjust the straps to fit comfortably on your headStep 6: Use the center and side wheels to adjust picture quality for the best viewing experience."

Question 11

I am not able to install the JioImmerse app from Google Play Store or Apple App Store.

Answer

If you are unable to install the JioImmerse app, please follow the following steps: 1. Check if your phone is compatible with JioDive 2. If compatible, then please check if your phone has sufficient storage (We recommended maintaining 1 GB or more free space in your phone for an optimal and seamless experience.) 3. Restart the phone and then check if you’re able to install it 4. Check if the app is available in your country or region on Google Play Store or Apple App Store (if not in India).

Question 12

Which Android permissions are required to use JioImmerse app?

Answer

Battery Optimisation: Please disable this for a better experience and high performance while using the JioImmerse app on JioDive.Phone System Settings (brightness and auto-rotate control): To control the brightness level and launch the application in portrait or landscape mode.Phone State: personalise your experience with the JioImmerse app.Access Storage: To upload a photo while creating your profile.

Question 13

How to install VR apps from JioImmerse XR Store?

Answer

Install JioImmerse app on your Android smartphone. In the JioImmerse app tap on the XR Store section at the bottom right corner Select the category and choose the app you want to install You will be redirected to the Google Play Store, from where you can install the app Return to the JioImmerse app and choose your installed application from the homepage Enjoy your experience in virtual reality

Question 14

Will JioDive damage my eyes?

Answer

No, JioDive will not harm your eyes. However, you must avoid excessive screen time on any device.

Question 15

What should I do to get a sharper and clearer image on my JioDive Headset?

Answer

If you are not getting a clear image, here are some steps you can take to try to fix the issue:Use the IPD setting (centre wheel) to adjust the distance between the lenses to remove the double image.Adjust the focus using the diopter setting (side wheels) to improve the clarity of the image.Adjust the headset position using the straps to find the position that provides the clearest image.Wipe clean the lenses for any dust, smudges, and fingerprints with a microfiber cloth.

Question 16

Can I use my earphones while using JioDive?

Answer

Yes, you can connect your wired or Bluetooth earphones to your phone before placing it in JioDive.

Question 17

Can I use my VR Headset device outdoors?

Answer

We recommend that this device should be used indoors, in an obstacle-free environment to avoid any accident or injury.

Question 18

How to interact with VR apps on JioDive with the click button?

Answer

There is a click button at the bottom right side of the JioDive. You will see a white dot on your screen. Move your head and point this dot to the action button and then press the button softly. The click should be registered, and the desired action should take place.

Question 19

My phone is heating up while using JioDive. What to do?

Answer

If you face such an issue, remove the phone from JioDive, close the apps running in the background, and wait for some time to allow your phone to cool down. Once done, restart the JioImmerse app to continue with your experience.

Question 20

I feel dizzy after using JioDive for a long duration. What to do?

Answer

We suggest you not use any virtual reality headset for more than 30 mins in a single stretch. Take breaks in between watching time.

Question 21

What should I do if I receive a defective product?

Answer

In case you receive a defective product, you can visit your nearest Jio Service Center within 7 days. Each JioDive device comes with a 3-month manufacturer warranty policy.

Question 22

Does the warranty cover any crack or breakage of the plastic part of JioDive?

Answer

No. Other than a manufacturing defect or any damage during transportation, plastic part crack/breakage is not covered under the warranty. For warranty-related information, refer to www.jio.com/dive.

Question 23

What should I do if I find my JioDive strap too loose or tight?

Answer

Wear the device on your head. Now carefully pull the open end of the side straps to adjust the fitment. After that, pull the open end of the top strap to adjust the fitment.

Question 24

Does JioDive require a battery?

Answer

No, JioDive is a passive device and does not require any battery.

JioDive VR Headset Immersive 360 Degree Viewing Experience Live Sports, Movies, TV Shows & Live TV Channels VR Games & YouTube 360 Supports 4.7-6.7 inch Android & iOS Phones Black(493071913)

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