RELIANCE DIGITAL TERMS & CONDITIONS

    Welcome to Reliance Digital Platform!


    The terms and conditions as set out herein (“Terms”) constitute an agreement between Reliance Retail Limited (“Reliance”, “we”, “us” or “our”), which manages and operates the Reliance Digital Platform (defined below) and any natural or legal person who accesses and/or uses Reliance Digital Platform in any manner (“you” or “your”) or uses any current or future service or functionality or offer made available on Reliance Digital Platform (“Service”), as updated from time to time.


    By using the Reliance Digital Platform, you expressly agree to be bound by the Terms. So please read these carefully before continuing to use the Reliance Digital Platform. If you do not agree with any of these terms, please do not use this Reliance Digital Platform. If you have any questions about these Terms, please contact us at reliancedigital@ril.com or call us at 1800 889 1055 (9:30 AM to 7:30 PM, 365 days). Please note that your access to the Services, other platforms or utilisation of Products (defined below), offers or promotions in relation to the Products as may be provided by Reliance or its affiliates, may be governed by other terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with any Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or utilisation of the Product. These Terms govern your use of the Reliance Digital Platform and transaction or dealings thereon.


    For the purposes of these Terms: (a) “Reliance Digital Platform” means the www.reliancedigital.in, which include its corresponding mobile application/wallet/ website/tablet/desktop or any other digital mode and/or operating system as provided by Reliance, on which you may avail the Services and includes applications controlled and managed by Reliance which interact with one or more such mobile applications/ wallets/ websites/ tablets and digital modes as provided by Reliance; (b) “Products” shall mean the variety of products offered for sale to you on the Reliance Digital Platform; and (c) Reliance and you are hereinafter individually referred to as “Party” and collectively as “Parties”.


    These Terms are divided into 2 (two) parts. Please carefully read all the parts to understand the conditions applicable in case of usage of the Reliance Digital Platform and for purchase of Products thereof.


    PART A – TERMS AND CONDITIONS FOR USAGE OF THE PLATFORM



    1. GENERAL


    1.1 The terms and conditions for usage of the Reliance Digital Platform as set out herein (“Terms of Use”) specifically govern your access and use of the Reliance Digital Platform, which provides a forum for you to inter alia enable you to discover, select and buy Products listed on Reliance Digital Platform at the indicated price at any time, from the serviceable locations serviceable by Reliance.


    1.2 Please note that we may from time to time change the Terms of Use that govern your use of the Reliance Digital Platform. Every time you wish to use our Reliance Digital Platform, please check these Terms of Use to ensure you understand the terms and conditions that apply at that time. Further, please note that Reliance reserves its right to either change the format and the content of the Reliance Digital Platform or it may suspend the operation of the Reliance Digital Platform for support or maintenance work, in order to update the content or for any other reason, at any time.


    1.3 Any accessing, browsing, or otherwise using the Reliance Digital Platform indicates your agreement to these Terms of Use, the privacy policy of Reliance Digital Platform and any other policies or guidelines that may be applicable on the Reliance Digital Platform at the time of your access and usage of the Reliance Digital Platform and which may be updated from time to time (collectively, the “Agreement”).


    1.4 This document is an electronic record in terms of Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.


    1.5 We authorise you to view and access the Reliance Digital Platform solely for identifying Products, carrying out purchases of Products and processing returns and refunds, in accordance with Return and Refund Policy, therefore, grant you a limited, revocable permission to access and use the Services.


    1.6 By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement. If a user is below 18 (Eighteen) years of age, it is assumed that he/she is using/browsing the Reliance Digital Platform under the supervision of his/her parent or legal guardian and that such user’s parent or legal guardian has read and agrees to the terms of this Agreement, including terms of purchase of Products on behalf of the minor user. In the event we are made aware that a user is under the age of 18 and is using/browsing the Reliance Digital Platform without the supervision of his/her parent or legal guardian, we reserve the right to deactivate such user’s account without further notice. Further, if you are using the Services on behalf of a company or organisation, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.


    1.7 If you have any query regarding the Terms, you may contact us at reliancedigital@ril.com or 1(800) 889 1055 (between 9:30 am and 7:30 pm) (“Customer Service”). Please be informed that Reliance reserves all the rights in the Reliance Digital Platform.


    2. REGISTRATION OF YOUR ACCOUNT


    2.1 In order to use the Reliance Digital Platform and/or avail the Services, you will have to register on the Platform. Registration is a one-time process. You will be eligible to further access and avail the Services only upon receipt of a confirmation e-mail from us after filling in the necessary forms and after providing the necessary details as may be required by us at the time of your registration.


    2.2 You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the log in credentials of your account on the Reliance Digital Platform and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You shall remain solely liable for all the actions undertaken through your account. It is your responsibility to maintain confidentiality of your email accounts/mobile SMSs where Reliance may send log in PIN/password. It is recommended to change your PIN/passwords frequently.


    2.3 You will: (a) immediately inform Reliance of any unauthorized use of the account or any other security breach; and (b) ensure that you log out of your account at the end of each session. We, our employees, agents, directors and officers will not be liable for any loss or direct or indirect damage arising from your failure to comply with these Terms of Use. You may be held liable for any losses incurred to Reliance or any other user due to unauthorized use of their account by you . We reserve the right to refuse access to the Platform, terminate accounts, remove or edit content at any time without notice to you.


    3. COMMUNICATION AND UNSUBSCRIPTION


    3.1 By accepting the Terms of Use, you also accept to receive news, updates, offers/ campaign related SMS, to the mobile phone number provided by you. By accessing and using the Reliance Digital Platform and/ or verifying your contact number with us, you explicitly consent to receive such communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018.


    3.2 You can unsubscribe / opt-out from receiving marketing/ promotional communications, newsletters and other notifications from Reliance at any time by following the instructions set out in such communications.


    4. DISCLAIMER OF WARRANTIES, INACCURACIES OR ERRORS


    4.1 Reliance will try to ensure that all information and recommendations, whether in relation to the Products, Services, offerings or otherwise (hereinafter “Information”), provided as part of this Reliance Digital Platform is correct at the time of inclusion on the Reliance Digital Platform, Reliance does not guarantee the accuracy of the Information. Reliance makes no representations or warranties as to the completeness or accuracy of Information.


    4.2 Reliance makes no commitment to update or correct any Information appears on the Reliance Digital Platform.


    4.3 You agree that Information is being supplied to you on the condition that you will make your own determination as to the suitability of such information for your purpose prior to use or in connection with the making of any decision. No Information on the Reliance Digital Platform shall constitute an invitation to invest in Reliance or any affiliates. Any use of this Reliance Digital Platform or the Information, is at your own risk. Neither we, our affiliates, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this website, the Information, or any third party website linked to this Reliance Digital Platform. Reliance is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third party platforms, you are doing so entirely at your own risk and expense.


    4.4 As means to assist the users in identifying the Products of their choice, we provide visual representations on Reliance Digital Platform through graphics, illustrations, photographs, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representation, we disclaim any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to users. The appearance/color of the Products when delivered may differ for various reasons.


    4.5 Nothing contained herein is to be construed as a recommendation to use any Product, process, equipment or formulation, in conflict with any patent, or otherwise and Reliance makes no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.


    4.6 Reliance does not covenant or provide any representations and warranties:


    4.6.1 In respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption or the content (including Product or pricing information and/or specifications) on Reliance Digital Platform;
    4.6.2 That the Services will be made available at all times; and
    4.6.3 That the operation of Reliance Digital Platform, including the functions contained in any content, information and materials on Reliance Digital Platform or services linked to Reliance Digital Platform will be uninterrupted, or that the defects will be rectified, or that Reliance Digital Platform or the servers that make such content, information and materials available are free of viruses or other harmful components.

    4.7 THIS RELIANCE DIGITAL PLATFORM AND THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “WHERE-IS” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES. RELIANCE, FOR ITSELF AND ANY THIRD PARTY PROVIDING MATERIALS, SERVICES, OR CONTENT TO THIS WEBSITE, MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD PARTY RIGHTS, WITH RESPECT TO THE RELIANCE DIGITAL PLATFORM, THE INFORMATION OR ANY PRODUCTS OR SERVICES TO WHICH THE INFORMATION REFERS. RELIANCE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING FROM OR CONNECTED WITH THE SITE, INCLUDING BUT NOT LIMITED TO, YOUR USE OF THIS SITE OR YOUR INABILITY TO USE THE SITE, EVEN IF RELIANCE HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


    4.8 Reliance Disclaimer - To the extent permitted by applicable law, Reliance, our officers, agents, employees and directors disclaims any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Reliance Digital Platform.


    5. AVAILABILITY AND ACCESIBILITY OF THE PLATFORM


    5.1 Reliance controls and operates this Reliance Digital Platform from India and makes no representation that the materials and the content available on the Reliance Digital Platform are appropriate to be used or will be available for use in other locations outside India. If you use this Reliance Digital Platform from outside India, you are entirely responsible for compliance with all applicable local laws. These Terms of Use do not constitute, nor may these Terms of Use be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.


    5.2 Reliance has several websites offering Products, Services, content and various other functionalities to specific regions worldwide. The Services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment and other considerations. Reliance does not make any warranty or representation that a user in one region may obtain the Services from the Reliance site in another region and Reliance may cancel a user's order or redirect a user to the site for that user’s region if a user attempts to order Services offered on a site in another region.


    5.3 Information that Reliance publishes on the world wide web may contain references or cross references to Reliance Products, programs and Services that are not announced or available in your country. Such references do not imply that Reliance intends to announce such Products, programs or Services in your country. Consult your local Reliance business contact for information regarding the Products, programs and Services that may be available to you.


    5.4 We constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and we reserve the right to recover the cost of goods, collection charges and lawyer fees from persons using the Reliance Digital Platform fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Reliance Digital Platform and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.


    6. THIRD PARTY INTERACTION AND LINKS TO THIRD PARTY SITES


    6.1 In your use of Reliance Digital Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of Reliance Digital Platform or access any other third party website linked to the Reliance Digital Platform. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Reliance has no liability, obligation or responsibility for any such correspondence, purchase or promotion, access or usage of any third party website and the contract under such instances remains between you and any such third party.


    7. COPYRIGHTS IN RELIANCE CONTENT


    7.1 The Reliance Digital Platform contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights (“Reliance Content”). All copyright and other intellectual property rights in the Reliance Content are either owned by Reliance or have been licensed to Reliance by the owner(s) of those rights so that it can use the Reliance Content as part of Reliance Digital. Reliance retains copyright on all Information, including text, graphics and sound and all trademarks displayed on the Reliance Digital Platform are either owned by Reliance and used under the licence by Reliance affiliates or licensed to us.


    7.2 You may use and display the Reliance Content only on your personal computer only for your personal use subject to the grant of a limited, revocable, personal, non-exclusive and non-transferable license to you by Reliance when you register on the Reliance Digital Platform, only for identifying Products, carrying out purchases of Products and processing returns and refunds in accordance with the Return and Refund Policy of Reliance and for using and printing copies of the information on the Reliance Digital Platform for your personal use and store the files on your computer for personal use only and not for business purposes.


    7.3 You may not: (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper within any way or otherwise use any Reliance Content contained in the Reliance Digital Platform. These restrictions apply in relation to all or part of the Reliance Content available on the Reliance Digital Platform; (b) copy and distribute the Information on any other server, or modify or re-use text or graphics on this system or another system; (c) reproduce any part of the Reliance Digital Platform or sell or distribute the same for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site; (d) remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from Reliance Digital Platform; or (e) link any other material to the Reliance Digital Platform, without our express written consent.


    7.4 The license granted to you does not include a license for: (a) resale of Products or commercial use of the Reliance Digital Platform or Reliance Content, (b) any collection and use of product listings, description, or prices, (c) any use of Reliance Digital Platform, the Services and/or of Reliance Content other than as contemplated in these Terms of Use, (d) any downloading or copying of login credentials of user, (e) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of Reliance Digital Platform, and (e) creating and/ or publishing your own database that features parts of the Reliance Digital Platform.


    7.5 If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at reliancedigital@ril.com or call us at 1800 889 1055 ( 9:30 AM to 7:30 PM, 365 days ) and let us know of your concerns.


    8. TRADEMARKS


    All the trade names associated with Reliance and all Products and logos denoted with TM or are trademarks or registered trademarks of Reliance or its affiliates. Reliance trademarks may not be used in connection with any product or service that is not a Reliance product or service.


    9. LICENSE AND USE OF YOUR CONTENT


    9.1 You grant to Reliance a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on the Reliance Digital Platform without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on the Reliance Digital Platform. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Reliance, including the execution of deeds and documents, at its request.


    9.2 You agree that Reliance does not routinely monitor your postings on Reliance Digital Platform but reserves the right to do so. However, if Reliance becomes aware of inappropriate use of the Reliance Digital Platform or any of its Services, Reliance will respond in any way that, in its sole discretion, Reliance deems appropriate. You acknowledge that Reliance will have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, Reliance will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the internet.


    9.3 Submissions and unauthorised use of any materials contained on the Reliance Digital Platform may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your username and/or password. As such, you shall indemnify and hold Reliance and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Reliance Digital Platform or the use of the Reliance Digital Platform by any person using your user name and/or password (including without limitation your participation in the posting areas or your Submissions) violates any applicable law or regulation, or the rights of any third party.


    9.4 Reliance reserves the right to terminate access to this Reliance Digital Platform at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Upon termination, you must immediately destroy any downloaded and printed materials. Any provision of the Terms of Use which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Terms of Use shall survive the termination or expiration of the Terms of Use.


    10. USER WARRANTIES AND RESTRICTIONS


    10.1 You represent and warrant that: (a) your use of Reliance Digital Platform and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to Reliance in connection with Reliance Digital Platform and/or Services is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable Agreement and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, Reliance will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify Reliance and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.


    10.2 You will use Reliance Digital Platform for lawful purposes only and will not undertake any activity that is harmful to Reliance Digital Platform or its content or otherwise not envisaged through the Reliance Digital Platform. You have a limited license to access and use Reliance Digital Platform, solely for the purpose of availing the Services, subject to these Terms of Use.


    10.3 You will not do any of the following:


    10.3.1 Delete or modify any content on Reliance Digital Platform, such as any information regarding the Services, their performance, sales or pricing;
    10.3.2 Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search Reliance Digital Platform;
    10.3.3 Make false or malicious statements against the Services, Reliance Digital Platform or Reliance;
    10.3.4 Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage Reliance Digital Platform and/or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of Reliance Digital Platform and/or the Services;
    10.3.5 Introduce any trojans, viruses, any other malicious software, any bots or scrape Reliance Digital Platform for any information;
    10.3.6 Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;
    10.3.7 Hack into or introduce malicious software of any kind onto Reliance Digital Platform;
    10.3.8 Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or
    10.3.9 Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet.


    10.4 You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through Reliance Digital Platform, any information that:


    10.4.1 belongs to another person and to which you do not have any right;
    10.4.2 is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
    10.4.3 harms minors in any way;
    10.4.4 infringes any patent, trademark, copyright or other proprietary rights;
    10.4.5 violates any law for the time being in force;
    10.4.6 deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    10.4.7 impersonates or defames another person; or
    10.4.8 contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.


    11. INDEMNIFICATION AND LIMITATION OF LIABILITY


    You agree to indemnify, defend and hold harmless Reliance, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third- party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of Reliance Digital Platform or the Services, violation of these Terms of Use, or infringement of any intellectual property or other rights of Reliance or any third-party. Reliance will notify you promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, you agree to provide Reliance with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.


    12. APPLICABLE LAW AND JURISDICTION


    These Terms of Use are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms of Use or any dispute arising in relation to the Reliance Digital Platform whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.


    13. GRIEVANCE OFFICER


    In accordance with the applicable law, any grievances which you may have with respect to the information shared by you with Reliance hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to the grievance officer of Reliance at the below mentioned coordinates:


    Name: Ms Vinaya Kanoor
    Designation: Grievance Officer
    Email ID: grievance.reliancedigital@ril.com


    14. FORCE MAJEURE


    Reliance will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond Reliance’s reasonable control.


    15. WAIVER


    No provision in these Terms of Use will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by Reliance. Any consent by Reliance to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.


    16. SEVERABILITY


    If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms of Use and the remainder of these Terms of Use will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms of Use will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.



    17. AMENDMENT


    These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on Reliance Digital Platform. You relationship with the Reliance Digital Platform will be governed by the most current version of these Terms of Use, as published on Reliance Digital Platform.


    18. MISCELLANEOUS


    18.1 In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that Reliance will not be liable for any transaction between itself and any such third parties.


    18.2 These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by Reliance, for the use of Reliance Digital Platform, and the rights and liabilities with respect to any Services to be provided by Reliance shall be limited to the scope of these Terms of Use.


    19. NODAL OFFICER


    Name: Venugopal Rao
    Designation: Nodal Officer
    Email Address: Nodal.officer@reliancedigital.in

    PART B – TERMS AND CONDITIONS OF SALE ON THE PLATFORM


    Welcome to Reliance Digital Platform!


    The terms and conditions of sale as set out herein (“Terms of Sale”) constitute an agreement between the Reliance Retail Limited (“Reliance”, “we”, “us” or “our”) which operates the Reliance Digital Platform, the portal www.reliancedigital.in and its corresponding mobile application (collectively, “Reliance Digital Platform”) and any natural or legal person who accesses and/or uses Reliance Digital Platform in any manner (“you” or “your”) and govern your purchase of the products (“Product(s)” ) from us on or through the Reliance Digital Platform.


    By placing an order for any Product with us or making a purchase of Product, you expressly agree to be bound by these Terms of Sale. These Terms of Sale are in addition to various Agreements, Privacy Policy, Terms of Use and all other policies of Reliance Digital Platform. These Terms of Sale constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.


    1. OUR CONTRACT OF SALE


    1.1. Listing and display of a Product by us on Reliance Digital Platform is our invitation to you to make an offer for purchase of such Product. Likewise, the placement of an order on Reliance Digital Platform by you is your offer to buy the Product(s) from us.


    1.2. Once you have placed an order with us for purchase of a Product, you will receive an e-mail and/or mobile confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your order and does not signify our acceptance of your offer.


    1.3. We only accept your offer and conclude the contract of sale for a Product ordered by you, when the Product is shipped or dispatched to you and an e-mail and/or registered mobile number confirmation is sent to you that the Product has been shipped or dispatched to you (the “Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever before sending Shipment Confirmation to you.


    1.4. If your order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package, and each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation.


    1.5. Any communication from us shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Reliance Digital Platform in the event there is a change. Further, we may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While we shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Product(s) with you, we shall not be held liable for any failure to send such notifications or reminders to you.


    1.6. Your contract is with us and you confirm that the Product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. Please note that we sell Products only in quantities which correspond to the usual requirements of an average household. This applies both to the number of Products ordered within a single order and the placing of several orders for the same Product where the individual orders comprise a quantity typical for a normal household.


    1.7. You can cancel your order for a Product at no cost at any time before we send the Shipment Confirmation relating to that Product.


    1.8. All orders placed on Reliance Digital Platform are subject to the availability of such Product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale.


    2. RETURN AND REFUND


    Please review the Returns Policy and Refund Policy of Reliance Digital Platform, which applies to Products sold by us.


    3. PRODUCT AVAILABILITY


    We list availability information for the Products on the relevant webpage of Reliance Digital Platform. Beyond what we say on that webpage or otherwise on Reliance Digital Platform, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail and/or mobile if any Products you order turn out to be unavailable or out of stock.


    4. PRODUCT PRICING


    4.1. All prices are listed in Indian Rupees. Price, as displayed, is inclusive of all applicable taxes.


    4.2. Products in your shopping cart of Reliance Digital Platform will reflect the most recent price as displayed on the Product’s information webpage on Reliance Digital Platform. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may decrease between the time you place it in your shopping cart and the time you place the order. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.


    5. LICENSES


    You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain Product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.


    6. TAXES


    You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.


    7. ELIGIBILITY


    Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872, i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use Reliance Digital Platform and place an order with us. If you are a minor i.e. under the age of 18 years, you may purchase the Product on Reliance Digital Platform only with the involvement of a parent or guardian.


    8. LIMITATION OF LIABILITY


    In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.


    9. AMENDMENTS


    We reserve the right to make changes to our policies, and these Terms of Sale at any time. You will be subject to the policies and Terms of Sale in force at the time you order Product from us, unless any change to those policies or these Terms of Sale is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


    10. FORCE MAJEURE


    We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.


    11. WAIVER


    No provision in these Terms of Sale will be deemed waived and no breach excused unless such waiver or consent is in writing and signed by us. Our consent to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.


    12. GOVERNING LAW AND DISPUTE RESOLUTION


    These Terms of Sale, all transactions consummated between you and us, and our relationship with you is governed by the laws of India, without reference to any conflict of laws principles and with an exclusive jurisdiction to the courts of Mumbai.


    13. MISCELLANEOUS


    13.1. In addition to these Terms of Sale, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Terms of Use.


    13.2. These Terms of Sale supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the purchase of Product.