In the hustle, bustle of daily life your Smartphone is subject to several situations that may cause it to be affected. That accidental slip from your hand could crash-land it and damage parts. That spilling of your favourite coffee can spoil it. That forceful pugging of the USB could damage its ports. Or it could simply with time, regular wear and tear would have worn it (time to get that new phone we say!). Phones today are fragile and prone to physical damage causing immense inconvenience – imagine not having your phone for a complete day - because it has gone for repairs! Add to it the repair costs - How would that feel?
We understand, therefore suggest that you invest in the right mobile protection plan and prolong your phone's life. Fixing a malfunctioning Smartphone is expensive and time consuming, especially If it isn't covered under the manufacturer warranty or an extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.
WHY BUY EXTENDED WARRANTY?
Protection against internal defects that occur after the manufacturer’s warranty expires
Average failure rates and repair costs for mobile phone components is high
1. When does the Extended Warranty cover start?
Extended Warranty starts as soon as the manufacturer’s warranty expires.
2. What is covered under the Extended Warranty plan?
Electrical and Mechanical breakdown is covered under the Extended Warranty plan.
3. Can the customer purchase the Extended Warranty plan for my existing/old handset?
No, the extended warranty plan is only available on new handsets.
4. Does the mobile value depreciate during the cover period?
No, there is no depreciation on the Extended Warranty plan.
5. From where will the customer receive his/her protection certificate?
Post purchase of plan, the customer will receive an email and SMS with a link to download his/her protection certificate.
6. Can a customer cancel his/her plan purchase?
No, a purchase cannot be cancelled.
7. What all documents are required to file a repair request?
The original device invoice, government ID proof and IMEI proof are needed at the time of filing a repair request.
8. How long does it take to get an Extended Warranty repair request processed?
It takes 14 working days after repair request registration and document submission to process an Extended Warranty repair request and dispatch the repaired device back to the customer.
9. How many repair request can a customer file during the validity of the plan?
There is no limit on the number of repair requests. However, the maximum is decided basis the invoice value of the customer’s phone.
For e.g. If the first repair request utilizes the insured amount, you cannot apply for a second repair request. However, the balance amount left after your first repair request can be used for coverage amount of the second repair request and so on.
10. What happens if the customer’s repair request gets rejected? Can he/she re-apply?
The plan covers electrical and mechanical defects. As long as your plan is valid and if the phone suffers from electrical and/or mechanical defects, there is no question of the repair request getting rejected. The only possibility of repair request getting rejected is if the warranty has not started or expired or the defect is not covered by the brand manufacturer warranty.
11. Once a repair request is raised, where should the customer submit his/her device for repair?
Once the customer has successfully raised the repair request, ResQ will arrange it to be picked via courier partner.
12. What is Beyond Economic Repair (BER) or Total Loss?
The case is considered as BER when the estimate repair charge is 80% equal to more than that of sum insured /market value/ Invoice value whichever is less. In such cases a like for like device is delivered to the customer.
Customer must report the incident mandatorily within 7 days from the date of incident to avail the claim.
If customer need to make a Claim for loss incurred due to damage or functional problem under the relevant policy,
a) Visit http://cl.amsa.asia/relianceresq
and enter your device IMEI number, registered email address and mobile number, then click submit to access online claims portal
b) Contact on helpline number 1800-102-8647
C) Send email to email@example.com
Product pick up and drop for claim process:
Customer will be informed on the pick and drop facility from his place and that he need not visit the store for processing his claims.
1. Customer calls up the toll free number 1800-102-8647 .
2. CSE captures his pick up and drop address.
3. Device picked up and dropped post repair.
Repair Request Process:
1.Notify us in 7 days from device damage date by
Visiting http://cl.amsa.asia/relianceresq or
Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.
2.We will register the repair request and inform you regarding the Service Fee that you must pay (as applicable) using the link provided on SMS/Email. To the extent necessary, we may request you to provide certain document for us to process your repair request.
3.We will schedule pickup of the Mobile Device once you have provided the document requested to you (as relevant) and paid the Service Fee.
4.We will schedule pickup of the Mobile Device after receipt of Service Fee paid by you.
5.We will get the Mobile Device repaired through its approved technician.
6.We will dispatch and deliver the repaired Mobile Device to you.
Process to know your repair status:
Click: "Know Your Status"
Enter: Mobile Number