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1 Year   resQ Care Plan (RCP) Extended Warranty for Wearables
1 Year   resQ Care Plan (RCP) Extended Warranty for Wearables
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1 Year - resQ Care Plan (RCP) Extended Warranty for Wearables(600524560)

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Warranty

  • Warranty: 1 Year manufacturer warranty

Key Features

  • Truly cashless repairs with no hidden costs
  • Zero depreciation
  • Replacement for non-repairable product
  • See More 
Return Policy
  • For return eligibility. Read-T&C
  • All accessories, product & packaging need to be returned in original condition.
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  • MRP:  1,999.00 (Inclusive of all taxes)
  • FREE Shipping!
  • Description
  • Specifications
  • Customer Reviews
  • Protection against internal defects that occur after the manufacturer’s warranty expires
  • Average failure rates and repair costs for Wearable components is high

  • FAQ's
    1. To what extent will the cost of repairs be covered? Repair costs up to the cost of the Wearables as mentioned on the invoice will be covered. 2. Where will the repairs be done from? Repairs of selective Wearable brands will be done from an Authorised Brand Service Center/ AmTrust Repair Centre (ARC) and in accordance with the terms and conditions of the brand only. 3. Are accessories covered? AMS does NOT provide coverage on accessories like chargers, batteries, etc. (This list is not exhaustive) 4. What happens if the customer’s Wearable breaks down? If the customer’s wearable breaks due to Mechanical defect or manufacturing defect during the coverage period, AMS will repair it for him/ her. 5. What is the replacement policy? AMS provides replacement devices in the following events: • The device is not repairable In both the above cases AMS will provide a like-to-like replacement device (device which is equivalent in features and specifications) to the customer. 6. Is the original invoice required to file a repair request? Documents are needed at the time of filing a repair request. Only photo ID proof & invoice copy is required as the Plan is non-transferrable. 7. Which photo IDs are acceptable? Any government sanctioned photo ID is acceptable. e.g.: Driver’s license, PAN card, Passport or Aadhar card 8. Will the Logistic partner give any receipt when they collect the Wearable? Yes, the customer will be provided with a receipt by the representative of the logistics company when the Wearable is collected from him/ her. 9. Can a customer buy ‘Protection’ later? No, ‘Protection Plan’ must be purchased at the time of purchase of wearables of selective brands 10. The customer got the Wearable repaired earlier via a local Service Centre, will AMS still repair the Wearable? No, if the Wearable at any time has been repaired by the customer at a non-authorized or local Service Centre, ‘Protection’ will lapse and will not be applicable irrespective of the outstanding term. 11. How many requests can a customer raise? A customer can raise multiple request throughout the term of the plan, until the total cost of repairs does not exceed the invoice value of wearable In case of a BER where a replacement device is provided, the contract terminates and further repairs, if any, will be charged at market rates. 12. How long does it take to get a Warranty Request processed? Once a repair request is raised, it takes upto 14 working days after submission of ID proof and necessary documents. 13. If a friend/family member of the customer uses the covered Wearable, can the customer file a repair request for the same? Yes, AMS does cover a third-party usage of the Product but the plan is non-transferrable & Customer/ Name mentioned on invoice documents is must for verification during documents submission 14. When should the customer file a repair request if the product is having issues? • Anytime during the tenure of the program 15. How much service fee does the customer have to pay? -Nil 16. In what cases does the customer pay Service Fee? Nil 17. Once submitting the request, where does the customer have to drop the Wearable for repair? Once the customer has successfully raised the repair request AMS will arrange it to be picked via their courier partner. 18 . Is Liquid Damage/ accidental damage covered under this program? No, the program only covers mechanical/manufacturing defects as covered under the brand warranty Information for Apple Devices (FMIP) In case of Apple watches, it is mandatory for the customer to deactivate their Apple ID from Wearable and relevant places before giving it for repair/ replacement. AMS may return the damaged product unrepaired in case Apple ID is not deactivated

    Claim Process
  • Customer must report the incident mandatorily within 7 days from the date of incident to avail the claim.
  • If customer need to make a Claim for loss incurred due to damage or functional problem under the relevant policy,

  • a) Visit http://cl.amsa.asia/relianceresq and enter your device details, registered email address and mobile number, then click submit to access online claims portal
    b) Contact on helpline number 1800-102-8647
    C) Send email to supportams@relresq.in

    Product pick up and drop for claim process:
    Customer will be informed on the pick and drop facility from his place and that he need not visit the store for processing his claims.
    1. Customer calls up the toll free number 1800-102-8647 .
    2. CSE captures his pick up and drop address.
    3. Device picked up and dropped post repair.

    Repair Request Process:

    1.Notify us in 7 days from device damage date by
  • Visiting http://cl.amsa.asia/relianceresq or

  • Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.

  • 2.We will register the repair request and inform you regarding the Service Fee that you must pay (as applicable) using the link provided on SMS/Email. To the extent necessary, we may request you to provide certain document for us to process your repair request. 3.We will schedule pickup of the Wearable Device once you have provided the document requested to you (as relevant) and paid the Service Fee. 4.We will schedule pickup of the Wearable Device after receipt of Service Fee paid by you. 5.We will get the Mobile Device repaired through its approved technician. 6.We will dispatch and deliver the repaired Mobile Device to you.

    Process to know your repair status:
  • Click: http://bit.ly/2HXePmp
  • Click: "Know Your Status"
  • Enter: Mobile Number
  • View: Status


  • Specifications (1 Year - resQ Care Plan (RCP) Extended Warran...)

    General Information
      Terms & conditions
    • This Repair Contract becomes valid only on purchase of the Wearable.
    • The Wearable must be manufactured in India or is legally imported in India.
    • The Wearable must be purchased new from the manufacturers authorized dealer/ distributor and must be supported by Manufacturer’s Warranty.
    • This Repair Contract is valid only in India on Wearables which are purchased and repaired within India.
    • The repair request must be raised by you or in whose name this Contract stands and must be within the Contract period.
    • The Wearable is used in accordance with the manufacturer’s guidelines for Wearable usage including but not limited to regular maintenance & up keep of the Wearable.
    • This Repair Contract will be cancelled in the event of fraud, attempted fraud, or non-disclosure of any changes that affect this Repair contract and no refund will be due to You.
    • This Repair Contract only valid for the Wearable detailed at the beginning of this Repair Contract. This Repair Contract is not assignable or transferable for any reason (including but not limited to the case of the Wearable being sold to or stolen by a third party).
    • In the case of a Wearable which is “dead on arrival” from the manufacturer within 30 days as of the date of the relevant invoice, the Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on arrival unit. You must notify us in writing, through the method mentioned in “Repair Request Process” section below, of any case of dead on arrival along with the details of the replacement device given by the Manufacturer within 30 days as of your receipt of the replacement device from the Manufacturer.
    • In the case of change of serial number due to in-warranty repair or replacement of mother board or the Wearable itself, you must notify us in writing the change of the serial number (including the new serial number) within 30 (thirty) days of the change or prior to Contract Period Start Date, whichever is earlier.
    • After repair, any salvage remaining from the repairs carried out shall be retained and considered owned by us.
    • Exclusions
      • Breakdown caused by violating manufacturer’s warranty, overload, abuse or negligence
      • Regular wear and tear or gradual deterioration which affects performance.
      • Replacement of data, software, music etc. i.e. any data stored on device.
      • Damage to or malfunction of the phone caused by or attributed to the operation of a software virus or any other software-based malfunction.
      • Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers warranty.
      • Replacement of any consumable item or accessories like batteries, strap, chargers, headphones, etc.
      • Non-operating and cosmetic damage to the Wearable, such as damage to paintwork, Wearable finish, dents or scratches.
      • Any loss, including consequential loss, being any loss which may incurred by you as a result of being unable to use Wearable during the repair period, but not limited to any loss arisen due to natural causes, fire, water damage, terrorism, power surge.
      • Where the asset serial number is removed, obliterated or altered from the device.
      • If repairs have been conducted by unauthorized repair centres at any point during or before the Contract Period.
      • Any costs implicitly or explicitly covered by any warranty, guarantee or maintenance agreement provided by any other OEMs, sellers, service contractors, suppliers, or repairer.
      • Any defects that are subject to the Manufacturer’s Recall.
      • Cost that you incurred by yourself to repair the Wearable with a third party
      Validity
      12 months
      Additional Benefits
    • Like for like replacement.
    • Minimal documentation.
    • Unlimited repair requests up to the covered value.
    • Extends brand warranty by 12 months as per the plan duration opted.
    In The Box & Warranty
      Warranty
      1 Year
    Manufacturing & Packing Information
      Customer care address
      Reliance Digital, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002, Maharashtra, India.
      Customer care Phone
      1800-889-1055
      Customer care email
      reliancedigital@ril.com
      Country of origin
      India
      Name and address of Packer
      NA
      Name and address of Importer
      NA
      Name of Seller
      Reliance Retail Ltd.
      Month and Year of Commodity First Manufactured/Imported/Packed
      NA
      Commodity name
      Extended Warranty Service
      Item Width
      0.1 cm
      Item Height
      0.1 cm
      Item Length
      0.1 cm
      Net Quantity
      1N
      Net Weight
      1 g
      Name and address of Marketed By
      NA

    Customer Reviews  

    (1 Year - resQ Care Plan (RCP) Extended Warranty for Wearables)
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