1 Year - resQ Care Plan (RCP) Extended Warranty for Wearables(600524560)

Protection against internal defects that occur after the manufacturer’s warranty expires

Average failure rates and repair costs for Wearable components is high

FAQ's
1. To what extent will the cost of repairs be covered? Repair costs up to the cost of the Wearables as mentioned on the invoice will be covered. 2. Where will the repairs be done from? Repairs of selective Wearable brands will be done from an Authorised Brand Service Center/ AmTrust Repair Centre (ARC) and in accordance with the terms and conditions of the brand only. 3. Are accessories covered? AMS does NOT provide coverage on accessories like chargers, batteries, etc. (This list is not exhaustive) 4. What happens if the customer’s Wearable breaks down? If the customer’s wearable breaks due to Mechanical defect or manufacturing defect during the coverage period, AMS will repair it for him/ her. 5. What is the replacement policy? AMS provides replacement devices in the following events: • The device is not repairable In both the above cases AMS will provide a like-to-like replacement device (device which is equivalent in features and specifications) to the customer. 6. Is the original invoice required to file a repair request? Documents are needed at the time of filing a repair request. Only photo ID proof & invoice copy is required as the Plan is non-transferrable. 7. Which photo IDs are acceptable? Any government sanctioned photo ID is acceptable. e.g.: Driver’s license, PAN card, Passport or Aadhar card 8. Will the Logistic partner give any receipt when they collect the Wearable? Yes, the customer will be provided with a receipt by the representative of the logistics company when the Wearable is collected from him/ her. 9. Can a customer buy ‘Protection’ later? No, ‘Protection Plan’ must be purchased at the time of purchase of wearables of selective brands 10. The customer got the Wearable repaired earlier via a local Service Centre, will AMS still repair the Wearable? No, if the Wearable at any time has been repaired by the customer at a non-authorized or local Service Centre, ‘Protection’ will lapse and will not be applicable irrespective of the outstanding term. 11. How many requests can a customer raise? A customer can raise multiple request throughout the term of the plan, until the total cost of repairs does not exceed the invoice value of wearable In case of a BER where a replacement device is provided, the contract terminates and further repairs, if any, will be charged at market rates. 12. How long does it take to get a Warranty Request processed? Once a repair request is raised, it takes upto 14 working days after submission of ID proof and necessary documents. 13. If a friend/family member of the customer uses the covered Wearable, can the customer file a repair request for the same? Yes, AMS does cover a third-party usage of the Product but the plan is non-transferrable & Customer/ Name mentioned on invoice documents is must for verification during documents submission 14. When should the customer file a repair request if the product is having issues? • Anytime during the tenure of the program 15. How much service fee does the customer have to pay? -Nil 16. In what cases does the customer pay Service Fee? Nil 17. Once submitting the request, where does the customer have to drop the Wearable for repair? Once the customer has successfully raised the repair request AMS will arrange it to be picked via their courier partner. 18 . Is Liquid Damage/ accidental damage covered under this program? No, the program only covers mechanical/manufacturing defects as covered under the brand warranty Information for Apple Devices (FMIP) In case of Apple watches, it is mandatory for the customer to deactivate their Apple ID from Wearable and relevant places before giving it for repair/ replacement. AMS may return the damaged product unrepaired in case Apple ID is not deactivated

Claim Process

Customer must report the incident mandatorily within 7 days from the date of incident to avail the claim.

If customer need to make a Claim for loss incurred due to damage or functional problem under the relevant policy,

a) Visit http://cl.amsa.asia/relianceresq and enter your device details, registered email address and mobile number, then click submit to access online claims portal
b) Contact on helpline number 1800-102-8647
C) Send email to supportams@relresq.in

Product pick up and drop for claim process:
Customer will be informed on the pick and drop facility from his place and that he need not visit the store for processing his claims.
1. Customer calls up the toll free number 1800-102-8647 .
2. CSE captures his pick up and drop address.
3. Device picked up and dropped post repair.

Repair Request Process:

1.Notify us in 7 days from device damage date by

Visiting http://cl.amsa.asia/relianceresq or

Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.

2.We will register the repair request and inform you regarding the Service Fee that you must pay (as applicable) using the link provided on SMS/Email. To the extent necessary, we may request you to provide certain document for us to process your repair request. 3.We will schedule pickup of the Wearable Device once you have provided the document requested to you (as relevant) and paid the Service Fee. 4.We will schedule pickup of the Wearable Device after receipt of Service Fee paid by you. 5.We will get the Mobile Device repaired through its approved technician. 6.We will dispatch and deliver the repaired Mobile Device to you.

Process to know your repair status:

Click: http://bit.ly/2HXePmp

Click: "Know Your Status"

Enter: Mobile Number

View: Status