TERMS & CONDITIONS
 
VISITORS TO THIS WEB SITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS ("TERMS") SO PLEASE READ THESE CAREFULLY BEFORE CONTINUING TO USE THIS SITE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE. IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS, PLEASE CONTACT corp.legal@ril.com

Disclaimer of Warranties, Inaccuracies or Errors | Reliance Disclaimer | Availability | Third Party Interaction and Links to Third Party Sites | Copyrights | Trademarks | General Terms and Conditions | Applicable Law and Jurisdiction
 
Disclaimer of Warranties, Inaccuracies or Errors
 
1. Although Reliance Digital (?Reliance?) tries to ensure that all information and recommendations, whether in relation to the products, services, offerings or otherwise (hereinafter "Information") provided as part of this website is correct at the time of inclusion on the web site, Reliance does not guarantee the accuracy of the Information. Reliance makes no representations or warranties as to the completeness or accuracy of Information. 

2. Reliance makes no commitment to update or correct any Information that appears on the Internet or on this web site. 

3. Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. No Information at this web site shall constitute an invitation to invest in Reliance or any affiliates. Any use of this website or the Information is at your own risk. Neither Reliance and Reliance affiliates, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this website or the Information, or any website linked to this website. 

4. Nothing contained herein is to be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any patent, or otherwise and Reliance makes no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise. 

THIS WEBSITE IS PROVIDED TO YOU ON AN "AS IS" AND "WHERE-IS" BASIS, WITHOUT ANY WARRANTY. RELIANCE, FOR ITSELF AND ANY THIRD PARTY PROVIDING MATERIALS, SERVICES, OR CONTENT TO THIS WEBSITE, MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, WITH RESPECT TO THE WEBSITE, THE INFORMATION OR ANY PRODUCTS OR SERVICES TO WHICH THE INFORMATION REFERS. RELIANCE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING FROM OR CONNECTED WITH THE SITE, INCLUDING BUT NOT LIMITED TO, YOUR USE OF THIS SITE OR YOUR INABILITY TO USE THE SITE, EVEN IF RELIANCE HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
 
Reliance Disclaimer
 
Reliance companies have their own separate identities but in this web site we may sometimes use "Reliance", "Group", "we" or "us" when we refer to Reliance companies in general or where no useful purpose is served by identifying any particular Reliance company.
 
Availability
 
1. Reliance controls and operates this web site from India and makes no representation that the materials are appropriate or will be available for use in other locations. If you use this web site from outside the India, you are entirely responsible for compliance with all applicable local laws.

2. Reliance has several websites offering products, services, content and various other functionalities (collectively the "Services") to specific regions worldwide. The Services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment and other considerations. Reliance does not make any warranty or representation that a user in one region may obtain the Services from the Reliance site in another region and Reliance may cancel a user's order or redirect a user to the site for that user's region if a user attempts to order Services offered on a site in another region. 

3. Information that Reliance publishes on the World Wide Web may contain references or cross references to Reliance products, programs and services that are not announced or available in your country. Such references do not imply that Reliance intends to announce such products, programs or services in your country. Consult your local Reliance business contact for information regarding the products, programs and services that may be available to you.
 
Third Party Interaction and Links to Third Party Sites
 
1. In your use of the web site, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of the web site. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Reliance has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party. 

2. This website may be linked to other websites on the World Wide Web that are not under the control of or maintained by Reliance. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Reliance is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).
 
Copyrights
 
1. This web site contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Reliance or have been licensed to Reliance by the owner(s) of those rights so that it can use this material as part of this web site. Reliance retains copyright on all Information, including text, graphics and sound and all trademarks displayed on this web site are owned by Reliance and used under licence by Reliance affiliates. 

2. You may :
  • use and display the materials only on your personal computer only for personal use. Reliance grants you a limited, personal, non-exclusive and non-transferable license only for such use.
  • print copies of the information on this site for your personal use and store the files on your computer for personal use.

3.
 You may not
 
  • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in the web site except as set out under "You may". These restrictions apply in relation to all or part of the material on the web site;
  • copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the web site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site.
  • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; without our express written consent.
Trademarks
 
The Reliance? and all products and logos denoted with TM or ? are trademarks or registered trademarks of Reliance or its affiliates. Reliance trademarks may not be used in connection with any product or service that is not a Reliance product or service.
 
General Terms and Conditions
 
1. Reliance does not routinely monitor your postings to the web site but reserves the right to do so. However, in our efforts to promote good citizenship within the Internet community, if Reliance becomes aware of inappropriate use of the web site or any of its Services, Reliance will respond in any way that, in its sole discretion, Reliance deems appropriate. You acknowledge that Reliance will have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, Reliance will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the Internet. 

2. Submissions and unauthorised use of any materials contained on this web site may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your user name and/or password. As such, you shall indemnify and hold Reliance and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the web site or the use of the web site by any person using your user name and/or password (including without limitation your participation in the posting areas or your Submissions) violates any applicable law or regulation, or the rights of any third party. 

3. Reliance reserves the right to terminate access to this web site at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms. Upon termination, you must immediately destroy any downloaded and printed materials. 

4. Reliance may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the web site. 

5. Reliance may change the format and content of this web site at any time. 

6. Reliance may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason. 

7. Personal details provided to Reliance through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy. 

8. If you have a question or complaint, please contact us at 
corp.legal@ril.com 

9. Reliance reserves all other rights 

Applicable Law and Jurisdiction: These terms and conditions are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes. 

© 2018 Reliance Retail Limited
 
TERMS AND CONDITIONS for use of Solution Box
You agree not to use the Site or Services to:
 
Post any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, hateful, degrades others on the basis of gender, race, class, ethnicity, national origin, religion, sexual preference, disability or other classification or otherwise objectionable in any way; 
 

(i) Harm or threaten to harm anyone in any way; "Stalk" or otherwise harass any other person or entity;

(ii) Impersonate any person or entity  or falsely state or otherwise misrepresent your affiliation with any person or entity;

(iii) Post any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation;

(iv)  Disseminate or transmit any content that

(a) violates any law (whether local, state, national, or international),

(b) infringes or violates any copyright, trademark, trade secret, patent or any other proprietary right (including, but not limited to, using third party copyrighted materials or trademarks without appropriate permission or attribution), or

(c) includes third party information (whether or not protected as a trade secret) in violation of a duty of confidentiality;

(v) Disseminate or transmit any worms, viruses or other harmful, disruptive or destructive files, code, programs or other similar technologies; or

(vi)  post any material that contains software viruses or any other computer code, files, programs or other similar technologies designed to interrupt, destroy, or

(vii)  limit the functionality of any computer software or hardware or telecommunications equipment;

(viii) Manipulate identifiers in order to disguise the origin of any comment you post on the Site;

(ix) Post any content or submit any feedback that would violate the personal privacy rights of others, including but not limited to revealing personal or private information about others without their permission; or

(x) Facilitate violations of these Terms of Service or the Privacy Policy.

Reliance reserves the right to take any action it deems appropriate if it determines, in its sole and absolute discretion, that you have engaged in any of these practices or otherwise violated these Terms of Service. Such action may include removing any of your content, cancelling the account of any user Reliance believes to be in violation of the Terms of Service, terminating your license to access the Site or use the Services or initiating civil or criminal legal proceedings. Internet transmissions are never completely secure.

We do not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags or other materials you submit for display or distribution to others through the Services (collectively, "User Submissions"). As between you and us, you own all rights to your User Submissions. However, you grant to us and our affiliates, representatives, sublicensees and assigns an irrevocable, perpetual, non-exclusive, fully-paid, license (sublicensable through multiple tiers) throughout the universe to use, distribute, syndicate, license, reproduce, modify, adapt, publish, translate, publicly perform, create derivate works and publicly display your User Submissions (in whole or in part) in any format or medium now known or later developed; provided, however, that our exercise of our rights under the foregoing license shall at all times be subject to the limitations upon disclosure of your User Submissions imposed on us under our Privacy Policy. We reserve the right to display advertisements in connection with User Submissions and to use User Submissions for advertising and promotional purposes without any compensation to you. These advertisements may be targeted to the content or information stored on the Services. In consideration for us granting you access and use of the Services, you agree that we may place such advertisements throughout our Services.

We do not pre-screen User Submissions, and you agree that you are solely responsible for all of your User Submissions. We are not required to host, display, or distribute any User Submissions, and may remove at any time or refuse any User Submissions. We are not responsible for any loss, theft or damage of any kind to any User Submissions. You represent and warrant that your User Submissions and our authorized use of such submissions do not and will not infringe the rights of any third party (including, without limitation, intellectual property rights, rights of privacy or publicity, or any other legal or moral rights). You, and not we, are responsible for any consequences of sharing personal information about yourself on public areas of the Service, such as your home address or the home address of others.

We own all rights, title, and interests in any compilation, collective work or other derivative work created by us using or incorporating your content (but not your original content). When you use a feature on the Services that allows users to share, transform, readapt, modify, or combine user content with other content, you grant us and our users an irrevocable, non-exclusive, royalty free, perpetual, right and license in the universe to use, reproduce, modify, display, remix, perform, distribute, redistribute, adapt, promote, create derivative works, and syndicate your content in any medium and through any form of technology or distribution and to permit any derivative works to be licensed under these same license terms. The rights granted under this Section 2 will survive the termination of these Terms.

All content and materials provided on the Services are intended for general information, general discussion, education, and entertainment purposes only. Do not construe that such content is either endorsed or verified by us. THE CONTENT IS PROVIDED "AS IS," AND YOUR USE OR RELIANCE ON SUCH MATERIALS ARE SOLELY AT YOUR OWN RISK.

The Comments section across articles published on the Solution Box is intended for visitors, users and customers of the website to express  their views and/or to make comments that prove useful to the community or public at large,  as also enable one to find and make use of the information that aid in expanding understanding/knowledge  on a subject or to inch closer in making the right shopping decision. While we welcome comments and suggestions from customers/users, one has to follow   certain protocols  for the betterment of the community. All comments/views  posted shall be moderated by us  for objectionable content and only ones that are in the clear will be made visible.

The following key rules/terms to be noted and followed while posting or making the comments.

 
  • Do not spam, nobody likes spam and is best avoided
    • Provide facts to back up your opinion.
    • Be concise in your response.
    • Make relevant, unbiased, quality posts/comments - one that enriches the value of the content
    • No profanity, abuse or insults. Do not comment on personal, regional or on any other lines that antagonise the community
    • Do not post any hyperlinks in the post
    • While commenting please stay relevant to the context
    • Solution Box or its legal entity/director/employees will not be responsible or liable for the comments/views/post expressed by the user/customer.
    • Do not solicit and/or advertise for personal blogs and websites or any other purpose
    • You agree not to raise any objection to receive e mail/communication including marketing promotional communication from Reliance/Us.
    • Do not comment or post content that may infringe copyright or intellectual property rights of others or other applicable laws or regulations.
 
ANY MATERIAL OBTAINED BY YOU THROUGH USE OF THE SITE OR SERVICES IS OBTAINED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM YOUR DOWNLOAD OR USE OF ANY THIRD PARTY SOFTWARE OR MATERIAL.
You acknowledge, consent, and agree that Reliance may access, preserve, and disclose your account information and/or any content you submit or make available for inclusion on the Site and/or Services, if required to do so by law or in a good faith belief that such access, preservation, or disclosure is reasonably necessary for any of the following reasons: (1) to comply with legal process; (2) to enforce these Terms of Service; (3) to respond to claims that any content violates the rights of third parties; (4) to protect the rights, property, or personal safety of Reliance, its users, and the public; or (5) to respond to your requests for customer service.
 
DISCLAIMER:   NO CONTENT ON OUR WEBSITE OR THIS SOLUTION BOX IS INTENDED TO CONSTITUTE PROFESSIONAL ADVICE, WHETHER FINANCIAL, TECHNICAL, LEGAL OR OTHERWISE. RELIANCE IS NEITHER RESPONSIBLE NOR LIABLE FOR ANY CONSEQUENCES WHETHER DIRECTLY OR INDIRECTLY TO ANY ACTION YOU TAKE OR FAIL TO TAKE BASED ON THE INFORMATION, SERVICES OR OTHER MATERIAL ON THE SITE. YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RELIANCE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR RELIANCE’S PARTICULAR PURPOSE AND NON- INFRINGEMENT.
RELIANCE MAKES NO REPRESENTATION OR WARRANTY THAT THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, OR WILL BE UNINTERRUPTED, SECURE, CURRENT OR ERROR-FREE, OR THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE AND SERVICES WILL BE ACCURATE, TIMELY, USEFUL OR RELIABLE.
 
TERMS AND CONDITIONS for resQ Care Plan (RCP)
 
RCP Booklet - Terms & Conditions
 
This Maintenance Contract ("Contract") has been entered into between Reliance Retail Limited ( ResQ Division) , a company incorporated under the Companies Act, 1956 and having its Registered Office at 3rdFloor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai 400002 and the Customer mentioned in the application form duly signed by the Customer. This Contract shall be fully binding on the Customer.
 
1. TERM
  • This Contract shall become effective from the date Reliance, at its sole discretion, accepts after due verification, the application of the Customer attached herewith and inspects and approves the Product/Equipment (Product/Equipment), and shall continue to remain in force for a period as applicable, unless terminated earlier as per terms herein,
  • This Contract and the terms and conditions herein shall continue to remain in force if due to any reasons, the original manufacturer replaces the Product/Equipment of the Customer with the Product/Equipment of the same model or product sub-category or of different size/capacity/model/brand but of the same product sub-category.
 
2. SCOPE
  • Reliance and Customer hereby agree to provide and receive respectively, the maintenance services (Services) to keep the Product/Equipment in proper working condition during the Term.
  • Reliance may, at its sole discretion, provide Services not covered within the Scope defined in clause 2(I) including without limitation replacement of any spare parts and provision of Services 3(i) listed in below at Reliance's then prevailing rates and terms.
  • All defective spare parts replaced by Reliance with new spare parts or spare parts equivalent to new in performance when used shall become property of Reliance and Customer shall not claim any right in the same.
  • Water Purifier / RO : If Resq Care Plan is purchased with coverage of consumables, then consumables will be replaced only once a year during one year Extended warranty period .
 
3. SERVICES
  • Provision of Services under this Contract are contingent upon proper use of the Product/Equipment by the Customer and does not cover:
    1. Product/Equipment:
      • which has damaged due to unusual physical or electric stress, or water/liquid seepage, or rat bite/urination;
      • serial no of which has been altered, defaced or removed;
      • which has been modified, altered, adjusted or repaired/serviced by unauthorized persons;
      • which is transferred by the Customer to any other person;
      • which has been damaged due to fire, looting/arson, acts of terrorism or acts of Godlike flood, lightning, earthquake, etc.
      • which has been damaged due to failure on the part of the Customer to follow instructions for use of Product/Equipment including without limitation provision of standard power connection and dust proof environment; or
      • which has been relocated by the customer from its original place of installation to a location which is outside the municipal limits of the town/city where service center of Reliance is located.
      • which is more than 5 years old (from date of manufacture /purchase) excludes AC , Refrigerator and Washing Machines as appropriate.
      • which is an assembled one and not of a classified manufacturer
    2. Addition or removal of accessories.
    3. Any damage caused to Plastic/rubber/sheet metal parts, like main liner crack, doors, bulb, cabinet, antenna, interconnecting cable, rubber pads for remote, stabilizer, filters, grills, casing, tray etc in case of Consumer Electronics/Home Appliances.
    4. Consumables, including, but not limited to, magnetic media, a/c adapters, batteries and tablet PC pens stylus, accessories purchased in addition to the base unit, such as docking stations and port replicators, storage/transferring/replicating data from faulty hardware to the swapped hardware, maintenance kits, non-Standard devices, add-ons cards/devices. any kind of software support or installations, addition/alteration/modifications to Product/Equipment/software/hardware, repair of cracked glass panel on monitor, damage caused by too much pressure exerted on the Display/Panel or software in the system, irrespective of the nature of the software i.e application/operating system in case of IT Product/Equipments,
  • Reliance may at its option provide Services for damaged Product/Equipment specific led in clause 3(i) at Reliance's then applicable rates and terms.
  • To avail Services, Customer must present to Reliance at the time of execution of this Contract proof of purchase or proof of age of the Product or a declaration for the same in writing in the format approved by Reliance.
  • Reliance or its authorised service providers shall provide Services only during normal working hours on regular working days of Reliance or its authorised service providers.
  • The Customer recognises that availability and quality of Services to the Customer may be adversely affected by the factors beyond the control of Reliance such as physical obstruction, acts of God, for which Reliance shall not be held responsible in any manner.
  • Reliance makes no express or implied warranties whatsoever regarding the Services provided/rendered and/or effects thereof etc. and shall not be liable to the Customer or any other person claiming, by, through or under the Customer,
  • Reliance may offer any Service on a complementary basis to the Customer. The complementary Services so offered by Reliance are at any time and without any prior notice liable to be withdrawn and/or offered on payment of charges specified by Reliance,
  • Customer is aware that Reliance reserves its right to assign any of its rights or obligations to any person and Customer undertakes that it shall not object to the same.
  • Based on type of product/equipment, support services will be rendered by Company personnel either on a Carry-in basis or On-site visit basis. Clarifications on same can be had at the time of purchase of the said Contract or anytime further at helpline available.
  • If damage of the product is in the condition of total loss ( as evaluated by brand / Resq engineer ), then it will not be covered under Resq Care Plan.
  • Aesthetic defects, which do not affect the functionality of the product are not covered under Resq Care Plan.
 
4. Representation, responsibilities and liabilities of the Customer
  • Customer shall provide representative of Reliance/its service provider full access to the Product/Equipment in order to effect necessary adjustments and repairs.
  • Customer shall provide adequate storage space for spare parts, test Product/Equipment and adequate work space, heat, light, ventilation and electric current for use by representative of Reliance/its authorized representative for provision of Services at Customer's location,
  • In case of IT Product/Equipments, Customer shall;
    1. be solely responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the hardware Product/Equipments for reconstruction of lost, or altered files, data or programs.
    2. upon request of Reliance, support Reliance or its representatives in resolving the problem remotely by starting and executing self tests and/or other diagnostic tools and programs, providing all necessary information or performing basic remedial activities;
    3. allow Reliance to keep system and network diagnostic program resident on the Product/Equipment and provide Reliance login access for the exclusive purpose of performing diagnostics.
    4. be responsible to de-install all add-ons and/or accessories from the Product/Equipment before providing the same to Reliance for Services, maintain backup copy of all software and data, restore software and data on the unit after repair.
    5. be responsible for the user application software installation and insure all software is appropriately licensed,
    6. Adhere to and retain all original software licenses, upgrade license agreements and license keys.
      • Customer shall register all complaints/requests for Services only through Service Center's/Call Center's at telephone numbers provided by Reliance.
      • Customer shall comply with all applicable laws, rules and regulations.
      • Customer shall indemnify and hold Reliance harmless against any act of omission and commission and any consequences arising thereof and defend Reliance from and against all claims, arising as a result of breach of this Contract.
    7. Customer shall inform Reliance in writing of any change in the billing address. Any written communication, billing statement or notice from Reliance to Customer will be deemed as served within 48 hours of posting by ordinary mail or earlier as the case may be.
      • Customer agrees that it shall be his responsibility to be aware of the Contract and the changes therein. Ignorance if any shall be the total responsibility of the Customer.
      • The Customer understands that the Services have been subscribed on his/her own name and name change in any circumstances is not permitted. Customer shall not assign any right or interest or delegate any obligation arising herein to any person without Reliance's prior written consent. The Customer is solely responsible for any unauthorised transfer/change in ownership of the Product/Equipment.
      • Customer shall return the standby/loan spare parts, if any provided by Reliance on or before Reliance returning the original set/Spares to the Customer.
  • In the event of condition of product/equipment being not repairable, it is binding on the customer to accept the Depreciation method of solution offered by Company. The maximum liability of the company is restricted to the purchase value of the (this) said Contract.
  • Due to any reason, if customer gets replacement directly from brand, it is the responsibility of customer to inform Resq in writing, about change in product serial number / IMEI number / Model Number. Customer needs to write or send e-mail to notify resQ about this change.
 
5. CHARGES AND PAYMENT
  • Customer shall make payment of all charges in advance at the time of subscribing for the Services.
  • For Services to be provided by Reliance pursuant to clause 2(I) and repair/replacement of spare parts to be undertaken pursuant to clause 2(ii), Customer shall forthwith make payments towards cash receipt or invoice raised by Reliance or its Authorized representative.
  • Charges payable by the Customer are exclusive of taxes, duties or levies unless expressly stated to the contrary.
  • If due to any reasons the Product/Equipment is replaced by the original manufacturer with a Product/Equipment of different size /capacity/model/brand but of the same product sub category, Customer shall be responsible to make payment of differential amounts to Reliance for increase in the charges due to change in the Products/Equipment,
  • Reliance shall however, not be responsible for refunding any monies to the Customer if replacement of the Product/Equipment by the original manufacturer with a Product/Equipment of different size/capacity/model/brand but of the same product sub category leads to reduction in the charges for Services.
 
6. SERVICE CONDITIONS & VARIATIONS THEREOF
  • Notwithstanding anything contained herein this Contract may be changed, revised or modified by Reliance at any time before Reliance issues a written confirmation to the Customer accepting the Customer's application for availing Services.
 
7. TERMINATION
  • Notwithstanding anything contained herein above, Reliance shall be entitled to terminate or restrict the Services without any notice in any of the following events:
    1. If the Customer is in breach of the Contract and the Customer does not remedy the breach within 3 (three) days of the notification by Reliance.
    2. If the Customer transfers the Product/Equipment to any other person.
    3. If the Customer relocates the Product/Equipment to a location which is outside the municipal limits of the city /town where the service Center of Reliance is located.
    4. If the Customer is declared insolvent or bankrupt or is liquidated or if it being a firm, is dissolved
    5. If a trustee or receiver is appointed to take over the assets of the Customer.
    6. If the original manufacturer refunds the price of the Product/Equipment to the Customer.
    7. If Reliance at its sole discretion determines that the declaration provided by the Customer in accordance with clause 3{iii) above is incorrect
    8. The conditions or consequences of Force Majeure continue for such length of time that further performance of the Services would be commercially frustrated,
  • In the event of termination for any reason whatsoever Reliance shall be entitled to recover all outstanding payments due and payable by the Customer. Reliance shall, under no circumstances be responsible for refunding any amounts to the Customer including without limitation due to termination of the Contract by the Customer or due to termination by Reliance due to reason stated in clause 7 (i)(b) and/or 7 {i)(h} above.
 
8. GOVERNING LAW & JURISDICTION
  • The validity, construction and performances of terms herein shall be governed by and interpreted in accordance with the laws of the Republic of India,
  • The parties hereto unconditionally and irrevocably agree to submit to the exclusive jurisdiction of the competent Courts in Mumbai with regard to any matter or dispute arising hereto or any other documents that may be executed by the parties hereto.
 
9. LIMITATION OF LIABILITY
Reliance shall not be liable to the customer for any damages resulting from or related to any services performed by Reliance hereunder, including, but not limited to, any loss of data or software, inability of Reliance to correct any errors, malfunctions and defects in the product/equipment/hardware/software delay of Reliance in performing any services hereunder.

In no event shall Reliance be liable to the customer for any indirect, special, or consequential damages or lost profits arising out of or related to services provided by the Reliance under this contract, even if Reliance has been advised of the possibility thereof, or knew or should have known thereof.

Reliance's liability hereunder to the customer, if any, shall in no event exceed the total of the charges paid by the customer to Reliance hereunder.
 
[Maintenance service under ResQ Care Plan (RCP) for out of warranty products (OWP)]
 
  1. Provision of maintenance service under RCP for and in respect of OWP shall be contingent upon
    1. Payment as an advance made by the customer at the time of applying for RCP.
    2. verification and validation of product at customer’s premise by an authorized engineer of Reliance Retail Limited (ResQ).
  2. Inspection of the product at Customer’s premises: An authorized engineer of ResQ shall, within commercially reasonable time form the date of payment for RCP as an advance by the customer visit the Customer’s premise to verify and validate the conditions of the product against which the payment for RCP is made by Customer.
  3. In case of successful validation of Product by the authorized engineer of ResQ, ResQ may at its sole discretion Accept the Maintenance service contract which shall remain valid form the date and for the period mentioned in RCP Kit.
  4. If upon validation, ResQ at its sole discretion is of the view that it cannot provide services for OWP
    1. Fee of Rs. 250/- plus applicable taxes shall be charged to customer towards visiting charges of the authorized engineer for validation of the product at Customer’s premises.
    2. Balance amount paid by the Customer towards application for the RCP will be refunded to Customer within 2 weeks form the date of inspection report of visiting Engineer
    3. Mode of refund will be same as the mode of payment done by Customer for purchasing the RCP
    4. Customer shall return the complete ResQ Care Plan kit to ResQ simultaneously against receipt of refund /payment
  5. These supplementary Terms and conditions are in addition to and are to be read in conjunction with those as stipulated in the Application Form, Terms and conditions of the Maintenance Service Contract for RCP between the Customer and ResQ. All other terms and conditions of the said contract shall remain in force.
  6. Customer represents and warrants that he has complete knowledge of the fulfilment of precondition to avail the maintenance service under RCP and has after due consideration agreed to purchase the said RCP.
  7. Liability of Reliance Retail Limited is restricted to the value of the RCP.
  8. Any dispute arising out of these terms and conditions are subject to the exclusive jurisdiction of courts at Mumbai only.
 
I hereby request ResQ to send an authorized engineer to my premises for verification and validation of the electronic/electrical product (which is out of warranty from the manufacturer/brand owner) against which I am purchasing the RCP from ResQ with contingents. After verification of Product by engineer at my premises ResQ reserves its right to decline the RCP without giving any reason whatsoever and I agree to be bound by the decision of ResQ and the terms and conditions earlier executed by me.
 
The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation therefrom at a later stage.
 
Terms & Conditions for Special Handset Offer for Railway Employees and Family
  • This Offer of 10% discount voucher, on Invoice/bill value, is issued by Reliance Retail Limited (Reliance) to Indian Railway Employees only (“Customer”) The Indian Railway Employees will be getting this Offer only on purchase of select brand of Smartphone from Reliance Digital Store, JioStore or www.reliancedigital.in (“Stores”).
  • This Offer will be given only once per eligible mobile number (employee) during the offer period.
  •  If more than One Smartphone are purchased in a single transaction, Discount Voucher equivalent to 10% of Invoice/bill Value of higher price Smartphone will be offered.
  • Voucher cannot be redeemed   for Purchase of Jio Phone, Jio Recharge, Jio Fi.
  • This 10% Discount Voucher can be redeemed against minimum bill value of five times the Voucher value in the next purchase at any Reliance Digital Store, JioStore and www.reliancedigital.in only.
  • Voucher benefit will be provided to Railway Employees or their family members only after getting a registered corporate mobile number and validation based on OTP at Stores or website.
  • This Offer of issuance of Voucher is from 7th December 2018 till 31st December 2018 (both days inclusive).
  • Voucher is valid only for 90 days from the date of issue. Offer shall be given to Customer only after receipt of full payment under the Bill/Invoice.
  • Voucher can’t be exchanged for cash or with some other Product being given free and in kind. 
  • This Voucher can be redeemed only once.
  •  Voucher cannot be clubbed with any other offer or discount promotion or Scheme at Stores.
  • Reliance shall not be responsible for loss or stolen of Voucher and no duplicate or compensation in lieu of the Voucher shall be given by Reliance.
  • Liability of Reliance is limited to provide the Voucher for redemption and to a maximum of the discount value of Voucher.
  • Bearer of the Voucher shall be deemed to have read, understood and accepted these terms and conditions. By participating in/purchasing under this Offer, Customer agrees to be bound by these terms and conditions and waive its right to claim any ambiguity. Participation by the Customer in this Offer is purely voluntary.
  • Bearer of this Voucher is deemed to be the beneficiary of this Voucher. Any redemption by the bearer of Voucher shall be considered as a valid discharge of liabilities by Parties.
  • Reliance shall not be liable under any circumstances towards any loss or damage or expenses or cost or any third party liability, whether directly or indirectly arising out of or in relation to use of Voucher and availing the off/discount thereunder by the bearer.
  • Reliance reserves its right to modify/amend the terms and conditions of the Voucher at any time without prior notice and such modifications shall be binding on the user/bearer of the Voucher. Decision of Reliance in respect to the offer shall be final and binding.
  • Any dispute with regard to Product liability, guarantee, warranty and quality of the Products purchased or to be purchased under redemption of the Voucher shall be addressed to the respective Manufacturer/ Brand Owner and Reliance shall not be held responsible for the same. The guarantee and warranty of the Products shall be transferred, as received from the respective Manufacturer/Distributor.
  • In case of any issue faced by the Voucher bearer, the Voucher bearer can reach out to Customer service desk at the Stores or at web site
  • All disputes are subject to the jurisdiction of courts at Mumbai only.
  • By Participating in the Offer, Participant/Customer grants to Reliance a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, assignable license to display, publish, announce or refer the details or photograph or name ("Material") in any form, electronic or print manner, venue, media or technology now known or later developed for any and all purposes, including, without limitation, for purposes of trade, advertising, and promotion as Reliance and its licensees or assignees determine, without any further compensation, notification, or permission.
  • Reliance reserves its right to display, publish, announce or refer the details or photograph or name ("Material") of any Customer/Participant benefited under the Offer in electronic or print media, the Eligible Customer/Participant of Offer hereby unconditionally waives any and all current and future rights in the Material including right to claim against Reliance or its employees.
 
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