Cancellation and Returns

 

Cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled

To cancel an order, please call our Customer Support Center @ 022-41117877 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

 

Returns

The following general returns policy is applicable to all items sold on reliancedigital.in.

1. A product purchased on Reliancedigital.in is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:

  • Product delivered is different from what was ordered
  • Product was received in a physically damaged condition or was found defective when package was opened
  • The product or parts of the product or accessories that were described on the website as “In the Box”was missing.

The below product categories are marked as "non-returnable" unless the package received is verified as Defective or Damaged. 

  • Mobile Phone accessories like screen guards, screen protectors and tempered glass.
  • All console games and PC games that are labeled as non-returnable on their product detail pages.

2. All items to be returned must be in their original condition along with the following.

  • Original Order Invoice
  • Original packaging with labels, user manuals and warranty card
  • Serial Number/IMEI of the product being returned should match our system
  • Any accessories/components, combo or bundle products or freebies you received with the purchase
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused
  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by ResQ engineers
  • For DOA of non-installable products, replacements would be processed only after the product has been checked and certified by the ResQ engineers

3Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Reliance Digital shall not be liable for any misuse or usage of such information.

The associated return window and exceptions (if any) for returns as per category is defined below:

 

Product/Category Return Window and Exceptions
Mobiles and Tablets
Mobiles 10 Days, Replacement only
Mobile Accessories 10 Days, Replacement only
Screen guards, screen protectors and tempered glasses are non-returnable.
Tablets 10 Days; Replacement only
Computers and Accessories
Laptops 10 Days; Replacement only
Software Software products are not eligible for returns/ replacements.
Office & Stationery Supplies 10 Days; Replacement only
Printers 10 Days; Replacement only
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only
Cameras, Audio and Video
Product/Category Return Window and Exceptions
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only
Headsets 10 Days; Replacement only
Audio
Home Theater in a Box 10 Days; Replacement only
Sound Bar
Specialty Speakers
Multimedia Speakers 10 Days; Replacement Only
Entertainment
Televisions 10 Days; Replacement Only
Small and Large Appliances
Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only
Personal Care and Grooming
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only

 

Note:

1. Please call our customer support center at 022-41117877 to get a Return Authorization code and request a pickup. Once we receive the product back, our resQ engineers will evaluate the returned product and provide resolution based on the evaluation report. In the rare event that replacement is not available we will issue a full refund for your purchase

2.If you've received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product.

3.If for some reason we are unable to replace a defective/damaged product, then we will refund the money towards your order back as follows

Original Order - MODE OF PAYMENT MODE OF REFUND
Credit Card Credit Card
Debit Card Debit Card
Net-Banking Net-Banking
Existing Store-Credit Store Credit
Cash on Delivery Store Credit
Wallet Wallet
Store Credit + another mode Store Credit and the same Mode of Payment

 

marketing