Cancellation and Returns
Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled
To cancel an order, please call our Customer Support Center @ 022-41117877 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders
The following general returns policy is applicable to all items sold on reliancedigital.in.
1. A product purchased on Reliancedigital.in is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
- Product delivered is different from what was ordered
- Product was received in a physically damaged condition or was found defective when package was opened.
- The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
All our packages are sealed with three "Tamper Evident Void Seals", for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product or missing accessories.
The below product categories are marked as "non-returnable" unless the package received is verified as Defective or Damaged.
- Mobile Phones and Laptops
- Mobile Phone accessories like screen guards, screen protectors and tempered glass.
- All console games and PC games that are labeled as non-returnable on their product detail pages.
2. All items to be returned must be in their original condition along with the following.
- Original Order Invoice
- Original packaging with labels, user manuals and warranty card
- Serial Number/IMEI of the product being returned should match our system
- Any accessories/components, combo or bundle products or freebies you received with the purchase
- For Wrong product/colour, incorrect description and missing accessories, the product should be unused
- For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by ResQ engineers
- For DOA of non-installable products, replacements would be processed basis the following
- All Apple products (smartphones, macbooks, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
- Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre
- Final QA of the product and certification of defect by the resQ engineers when the product is received back as a return
3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Reliance Digital shall not be liable for any misuse or usage of such information.
The associated return window and exceptions (if any) for returns as per category is defined below:
|Product/Category||Return Window and Exceptions|
|Mobiles and Tablets|
|Mobiles||10 Days, Replacement only|
|Mobile Accessories||10 Days, Replacement only|
|Screen guards, screen protectors and tempered glasses are non-returnable.|
|Tablets||10 Days; Replacement only|
|Computers and Accessories|
|Laptops||10 Days; Replacement only|
|Software||Software products are not eligible for returns/ replacements.|
|Office & Stationery Supplies||10 Days; Replacement only|
|Printers||10 Days; Replacement only|
|Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads||10 Days; Replacement only|
|Cameras, Audio and Video|
|Product/Category||Return Window and Exceptions|
|DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses||10 Days; Replacement only|
|Headsets||10 Days; Replacement only|
|Home Theater in a Box||10 Days; Replacement only|
|Multimedia Speakers||10 Days; Replacement Only|
|Televisions||10 Days; Replacement Only|
|Small and Large Appliances|
|Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave||10 Days; Replacement only|
|Personal Care and Grooming|
|Shavers & Trimmers, Epilators, Hair Dryers & Stylers||10 Days, Replacement only|
For any issues with products purchased via "Express Delivery | within 48 Hours", customers can call Customer Support or the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on "Express Delivery | within 48 Hours" orders.
How to generate a Return Request:
1. Please call our customer support center at 022-41117877 or email us at firstname.lastname@example.org to get a Return Authorization code and request a pickup. Once we receive the product back, our resQ engineers will evaluate the returned product and provide resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.
2. If you've received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product.
3. If for some reason we are unable to replace a defective/damaged product, then we will refund the money towards your order back as follows
|Original Order - MODE OF PAYMENT||MODE OF REFUND|
|Credit Card||Credit Card|
|Debit Card||Debit Card|
|Existing Store-Credit||Store Credit|
|Cash on Delivery||Store Credit|
|Store Credit + another mode||Store Credit and the same Mode of Payment|