"Cancellation and Returns"

Reliance Retail Limited, a company incorporated under the laws of India, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai - 400 002, Maharashtra, India ("the Company") offers various retail solutions, including through its website www.relianceretail.com and other applications ("Platforms") various online lifestyle, fashion, grocery and electronics solutions, which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise ("Products") by users of the Platforms ("Users").

Cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled

To cancel an order, please call our Customer Support Center @ 022-41117877 and give your order number requesting for a cancellation. If the order hasn’ t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

Bulk Orders

Reliancedigital.in reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our Corporate Enquiry section   or E-mail Sarva Kaushik

Returns

The following general returns policy is applicable to all items sold on reliancedigital.in.

1. A product purchased on Reliancedigital.in is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:

  • Product delivered is different from what was ordered
  • Product was received in a physically damaged condition or was found defective when package was opened.
  • The product or parts of the product or accessories that were described on the website as “ In the Box” was missing.

All our packages are sealed with three "Tamper Evident Void Seals", click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product or missing accessories.

The below product categories are marked as "non-returnable" unless the package received is verified as Defective or Damaged

  • Mobile Phones and Laptops
  • Mobile Phone accessories like screen guards, screen protectors and tempered glass.
  • All console games and PC games that are labeled as non-returnable on their product detail pages.

2. All items to be returned must be in their original condition along with the following.

  • Original Order Invoice
  • Original packaging with labels, user manuals and warranty card
  • Serial Number/IMEI of the product being returned should match our system
  • Any accessories/components, combo or bundle products or freebies you received with the purchase
  • For Wrong product/colour, incorrect description and missing accessories, the product should be unused
  • For “ Defective on Arrival” of installable products, returns will be accepted only if the product was installed by ResQ engineers
  • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than Reliance Digital’s service team resQ. Any damages or defects for such products will not be accepted. These could include but not limited to -
    1. GAS Leakages in Air Conditioners
    2. Wrong connections or Wrong installations
    3. Missing items reported, damages, dents etc.
  • For DOA of non-installable products, replacements would be processed basis the following
  • All Apple products (smartphones, macbooks, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
  • Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre
  • Final QA of the product and certification of defect by the resQ engineers when the product is received back as a return
  • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Reliance Digital shall not be liable for any misuse or usage of such information.

The associated return window and exceptions (if any) for returns as per category is defined below:

Product/Category Return Window and Exceptions
Mobiles and Tablets
Mobiles 10 Days, Replacement only
Mobile Accessories 10 Days, Replacement only
Screen guards, screen protectors and tempered glasses are non-returnable.
Tablets 10 Days; Replacement only
Computers and Accessories
Laptops 10 Days; Replacement only
Software Software products are not eligible for returns/ replacements.
Office & Stationery Supplies 10 Days; Replacement only
Printers 10 Days; Replacement only
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only
Cameras, Audio and Video
Product/Category Return Window and Exceptions
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only
Headsets 10 Days; Replacement only
Audio
Home Theater in a Box 10 Days; Replacement only
Sound Bar
Specialty Speakers
Multimedia Speakers 10 Days; Replacement Only
Entertainment
Televisions 10 Days; Replacement Only
Small and Large Appliances
Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only
Personal Care and Grooming
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only

For any issues with products purchased via "Express Delivery | within 48 Hours", customers can call Customer Support or the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above

Once returns are processed for these orders, only refunds will be initiated. There is no replacement on "Express Delivery | within 48 Hours" orders.

How to generate a Return Request:

  • Please call our customer support center at 022-41117877 or email us at  reliancedigital@ril.com  to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated.
  • Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit.
  • Once we receive the product back, our resQ engineers will evaluate the returned product and provide resolution based on the evaluation report.  The replacement product will be shipped out basis the evaluation report.
  • If you've received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product.

    For Express and Standard Delivery
    Original Order - MODE OF PAYMENT MODE OF REFUND
    Credit Card Credit Card
    Debit Card Debit Card
    Net-Banking Net-Banking
    Existing Store-Credit Store Credit
    Cash on Delivery Store Credit
    Wallet Wallet
    Store Credit + another mode Store Credit and the same Mode of Payment

    Pick At Store Orders
    Any mode of payment Store credit loaded on Gift Voucher