"HP FESTIVE OFFER 2020"
11th Oct’20 to 22nd Nov’20
11th Oct’20 to 22nd Nov’20
ON SELECT CONSUMER NOTEBOOKS AND DESKTOPS
www.redeemnow.in/hpfestiveoffer
https://store.hp.com/in
Safety package
- Onsite 2 years warranty OR Onsite 3 years warranty
- Antivirus
Entertainment Offer
- B&O H4 Bluetooth Headset (Onlywith Envy/Spectre)
- HP BH10 Bluetooth Headset
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Valid on only SRP Models. Not valid on Black Beauty SKUs. https://store.hp.com/in
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Valid on only SRP Models. Not valid on Black Beauty SKUs. https://store.hp.com/in
HP Festive Offer Terms & Conditions
- This offer is only applicable in case of purchase on reliancedigital.in
- Offer is ONLY valid for end customer purchase made from 11th October 2020 to 22nd November 2020.
- The ‘HP Festive’ Offer is valid only on Omen DH, DC, EK Pavilion Gaming DK, EC, A Envy AQ, AY, BA, EP series, Envy x360 AR series, Pavilion x360 DH, DW series, Pavilion 14 CE, Pavilion 15 CS series, HP Chromebook NA, CA and HP 14/15 DA, DU, CF, CS, DR, ER, EQ, DB, DK, EY, FR, CR and GR series. Offer is not valid on Spectre and Omen X. Offer is not valid on Notebooks DOS SKUs, online derivative series, models with upfront pricing and BB SKUs.
- This offer is valid on select SKUs of HP Notebook, any series that is not a part of eligible SKU list, will not be considered under this offer. Please check with your retailer about validity of the offer on your purchase. HP will not be responsible for any miscommunication in this regard.
- This offer is not valid on bulk orders.
- Antivirus offer is not applicable on HP Chromebook.
- Omen comes pre-installed with 1year McAfee Anitvirus. The Protegent Antivirus key provided with Omen on redemption can be used after the McAfee expires.
- Please ensure that you enter correct serial number of your product while doing registration in this offer. The serial number of the Notebook entered by you at www.redeemnow.in/hppeacefulnessoffer will be used to check validity of the offer.
- The customer needs to register within 7 days (14 days for customers buying from https://store.hp.com/in) from the date of purchase of notebook.
- HP Notebook series covered under this offer are also available without this offer.
- Please make sure that email id being provided at the time of registration on offer page, should be correct and belongs to the customer only, as all offer related communication shall be sent on this registered email ID only.
- All customer queries regarding the notebook offer can be directed to notebook@redeemnow.in
- Same email id and mobile number can be used to register for the offer redemption for only two times, If more than 2 requests are received with a single contact details, the claim for offer benefit/s shall be rejected.
- In case of any customer issues related to the offer (post online registration), a maximum of 3 attempts will be made to ensure the validity of the redemption and resolve genuine issues subject to fulfillment of terms and conditions of the offer.
- Offer claimed by online customer shall be processed and communicated through Email / SMS.
HP FESTIVE OFFER 2020
PROCESS NOTE TO REDEEM THE WARRANTY OFFER
- 1. Customer buys an eligible model of Notebook from Reliancedigital.in
- 2. Customer to visit www.redeemnow.in/hpfestiveoffer and register for availing offer benefit/s within 7 (14 days for customers buying from https://store.hp.com/in)days of purchase of eligible product.
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During online registration customer to complete the following:
- 1. Fill in personal details
- 2. Put in their Valid Email ID and Mobile Number
- 3. Fill in product and purchase details
- 4. Upload copies of purchase invoice, bar coded serial no. sticker, his ID proof,
- 5. Click on “Accept” the offer terms and conditions and Click on “Submit”
- Post online registration, customer will get to see redemption code on the “Thank you” page and through email along with further steps and timelines
- Redemption cell shall validate all the documents and send preliminary approval email within 72 hrs. post registration
- Preliminary approval email shall have payment link, using this link customer can make payment on account of offer fee, using net banking or debit/credit card within 10 days
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Post successful payment, customer shall receive confirmation email from payment gateway i.e. EBS and merchant name TLG India Pvt. Ltd.,
Incase of incomplete payment, customer shall receive email/sms -
Post successful payment receipt - Customer shall receive claimed benefit/s within maximum of 30 days Incomplete payment - Customer shall have a window of 10 days to complete this step and avail claimed offer, else same will get rejected
Non payment - 3 follow-ups email will be shared within 10 days post preliminary approval of claim, in case of non-response, offer entitlement shall be rejected
HP FESTIVE OFFER 2020
Important things to note
Some important points that need your attention while you opt for any redemption benefit/s.
- During online registration for the offer, contact person's name should be same as written on the copy of purchase invoice.
- During upload of the documents, kindly ensure that all documents are clearly visible and file size should not be more than 2 MB.
- At the time of registration, kindly keep a scanned copy of the following documents:
- 1. A copy of purchase invoice,
- 2. A barcoded notebook/desktop serial number sticker (same can be taken from cardboard packaging).
- 3. A copy of your valid ID proof.
- During the registration process, you will be asked to re-confirm your email ID and validate your mobile number through OTP process, so you are requested to complete this process to proceed further. Re-confirmation of email ID and Mobile number is a mandatory step to ensure that all important communications related to the offer and all your offer benefits reach to you directly.
- Select source of purchase and dealer name, and valid SKU. Post that offers will be displayed along with offer fee, make a selection of single or multiple offers based upon choice and offer amount will be shown accordingly, please check complete details before you click on Submit button. Upon successful submission of details, a thank you page will open, please make a note of your redemption code, that will be a ready reference number for all future communications with redemption cell. Registration should be completed within 7 days of purchase of the product.
- Within next 72 hours of the registration, you will receive an email with preliminary approval of your redemption request. If your details are in order, you will be advised to visit payment link to make the payment of the offer. This option will be open for 10 days from the date of this email. Post successful receipt of payment, offer processing shall start and approval SMS will be shared on your registered mobile number. As per terms of the offer, all claimed benefit/s shall be emailed to your registered Email ID/registered address within 30 days from the date of payment receipt.
HP FESTIVE OFFER 2020*
Offer Escalation Matrix
notebook@redeemnow.in for notebooks
desktop@redeemnow.in for desktop
Send SMS REDHELP to 53030, and will give a callback within 24 hours, or visit to www.redemnow.in and using Helpdesk section provide details for call back
For escalations, customer can write to escalation@redeemnow.in
For 4th level of escalation, customer can write to escmanager@redeemnow.in
- Offer benefit/s shall be processed and emailed on the registered email id or send to registered address within 30 days from the date of receipt of offer fee. In case of any delay in processing of the same customer will be informed through email.
- HP shall not be held responsible for any delay in communication with regard to this offer. Offer can be withdrawn or changed by HP at any point without giving any reason whatsoever.
- To the extent permitted by law, the Customers by availing this offer agree and undertake not to hold HP and/or or any of their group entities or affiliates, their respective directors, officers, employees, agents, vendors, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses that you may/might have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and / or on account of the present offer.
HP FESTIVE OFFER 2020*
EXTENDED WARRANTY OFFER
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1 Year Extended Warranty
- Extend your Total Warranty Coverage to 2 years Onsite ( 1 Year Standard + 1 Year Extended )
- Next Business Day Response*
- High-quality remote assistance and convenient Onsite support available the next business day*
OR
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2 Year Extended Warranty
- Extend your Total Warranty Coverage to 3 years Onsite ( 1 Year Standard + 2 Year Extended )
- Next Business Day Response*
- High-quality remote assistance and convenient Onsite support available the next business day*
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Protegent Antivirus
- 1 year Protegent Antivirus subscription on desktops and Laptops
- Secure device from viruses
- Fast & Easy Installation