Ever accidentally spilt coffee, tea or water on your phone? Did your phone ever get drenched in the rain? All of these can damage parts within your phone and make it unusable or non-responsive just when you most need it. Smartphones are fragile and prone to physical damage. So we recommend you buy this accidental damage and liquid protection cover. Fixing a liquid damaged Smartphone is expensive and time consuming if it isn't covered under the manufacturer warranty or extended warranty. Buying this Extended Warranty for your smartphone will protect your phone for 12 months.
WHY BUY ADLD 2.1?
Protection for mobile devices against breakage or liquid damage for a complete year
Easy and document free registration of repair requests
Industry beating TAT of 14 days
Free pickup and delivery of damaged device
365 day call center support
1. What is the ResQ ADLD2.1 Plan?
The ResQ Plan protects the customer’s smartphone against any Breakage/ Liquid damage.
2. Can a customer buy this plan for an existing smartphone or is it applicable only on a new smartphone?
This plan is applicable only on the purchase of new smartphones of all brands.
3. What is Breakage?
Accidental Damage is any unintentional physical damage to the smartphone caused by external means e.g. a customer drops their phone accidentally and the screen gets damaged.
4. What is Liquid Damage?
Liquid Damage is any unintentional damage caused to the smartphone by an accidental spill of liquids in/on the device e.g. customers accidentally drops phone into a puddle of water and the phone gets damaged.
5. To what extent will the cost of repairs be covered?
Repair costs up to the cost of the smartphone as mentioned on the invoice will be covered.
6. What happens if the customer’s smartphone breaks?
If the customer’s smartphone breaks due to breakage/physical/liquid damage during the coverage period, we will get the phone repaired for him/ her.
7 What is the replacement policy?
We provide replacement devices in the following events:
The device is not repairable
BER (Beyond Economic Repair): Beyond Economic Repairs means cost of a repair is greater than the current market value (at the time of service request) of the Mobile Device as determined by the us or greater than 80% of the Mobile Device Purchase Price, whichever is lower.
In both the above cases we will provide a like-to-like replacement device (device which is equivalent in features and specifications) to the customer post the customer paying the applicable service fee.
8. Can a customer buy ‘ResQ Protection’ later?
No, ‘ResQ Plan’ must be purchased at the time and date of purchase of the smartphone.
9. The customer got the smartphone repaired earlier via a local Service Centre, will we still repair the smartphone?
No, if the smartphone at any time has been repaired by the customer at a non- authorized or local Service Centre, ‘ResQ’ will lapse and will not be applicable irrespective of the outstanding term.
10. How many requests can a customer raise?
A customer can raise a maximum of 2 requests throughout the term of the plan, if the total cost of repairs does not exceed the invoice value of the smartphone.
In case of a BER where a replacement device is provided, the contract terminates and further repairs, if any, will be charged at market rates.
11. A smartphone is malfunctioning because of a software/OS issue. Is this covered?
Any malfunctions occurring because of a software/ OS related issue is not covered under the ResQ Plan.
12. How long does it take to get an Accidental/ Liquid Repair Request processed?
Once a repair request is raised, it takes up to 14 working days after submission of ID proof and payment of the Service Fee to be processed.
13. When should the customer file a repair request if the smartphone is accidentally damaged?
Repair requests must be filed within 7 days of the incident that caused the damage. If a customer files a repair request post 7 days of the incident, then the request is likely to get rejected.
14.How much service fee does the customer have to pay?
The customer will be required to pay 10% of the smartphone invoice amount as a Service Fee charge for every repair request raised and an additional charge up to 40% in case of replacement.
Customer must report the incident mandatorily within 7 days from the date of incident to avail the claim.
If customer need to make a Claim for loss incurred due to damage or functional problem under the relevant policy,
a) Visit http://cl.amsa.asia/relianceresq
and enter your device IMEI number, registered email address and mobile number, then click submit to access online claims portal
b) Contact on helpline number 1800-102-8647
C) Send email to firstname.lastname@example.org
Product pick up and drop for claim process:
Customer will be informed on the pick and drop facility from his place and that he need not visit the store for processing his claims.
1. Customer calls up the toll free number 1800-102-8647 .
2. CSE captures his pick up and drop address.
3. Device picked up and dropped post repair.
Repair Request Process:
1.Notify us in 7 days from device damage date by
Visiting http://cl.amsa.asia/relianceresq or
Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.
2.We will register the repair request and inform you regarding the Service Fee that you must pay (as applicable) using the link provided on SMS/Email. To the extent necessary, we may request you to provide certain document for us to process your repair request.
3.We will schedule pickup of the Mobile Device once you have provided the document requested to you (as relevant) and paid the Service Fee.
4.We will schedule pickup of the Mobile Device after receipt of Service Fee paid by you.
5.We will get the Mobile Device repaired through its approved technician.
6.We will dispatch and deliver the repaired Mobile Device to you.
Process to know your repair status:
Click: "Know Your Status"
Enter: Mobile Number