FAQs on AC Maintenance Services by Reliance resQ
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The AC conking off in the middle of a hot summer night is annoying to say the least. Equally infuriating is when your refrigerator malfunctions or when your laptop simply refuses to boot-up!
Attempting a quick trouble shooting (DIY) is what comes next naturally. When that fails we look frantically for help! resQ from Reliance Digital is your man Friday for all such occasions when Murphy pays you a visit.
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What is resQ?
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resQ - undertakes Product Installation, Maintenance and Repairs. Reliance resQ is the service arm of Reliance Digital that specialises in offering Services & sells specialized utility Products & Accessories for all electronic gadgets & appliances. The range of services includes plumbing, carpentry, masonry, electrical wiring etc. These Services are well-positioned to serve all post purchase, product-related needs. resQ Services are offered both on-site as well as off-site.
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What Services does resQ offer for Air Conditioners?
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Pre-installation:
- Room Size (Site) Survey & Air flow assessment
- Heat-load analysis & Tonnage calculation
- Recommend AC type: Windows or Split
- Recommend STAR rated ACs to optimize on power costs
- Invitation to view wide range of ACs sold at Reliance Digital Store
AC Installation:
- Recommend ideal installation location for the AC unit
- Installation & demonstration of the AC unit
- Provide useful tips to optimize usage and reduce power bills!
- Recommend accessories that can extend the product life
- Offer choice of both Standard & Superior Installation
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Maintenance & Repairs:
- Recommend Extended Warranty (RCP)
- On-site repairs of products, wherever feasible
- *Standby AC unit provided in the event of inordinate delay in service beyond our control
- Scheduled Health Check-up Plan (Preventive Maintenance Service) for all products
* At the discretion of resQ management
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Does resQ supply Accessories for Air Conditioners?
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resQ offers a host of utility products & accessories at affordable prices. These accessories help to prevent/ remove dust & dirt, prolonging the life and efficiency of your AC.
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1. AC- Sunshade:
• Protects the AC unit from sunlight. It also increases the cooling efficiency of the unit by preventing the cooling coils from getting hot
• Protects the AC unit from rain water and birds |
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2. Mains Plug:
• Proper and safe connection to electrical sockets |
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3. Floor-mount stand for Outdoor Unit (ODU):
• Provides proper installation and strong base for the outdoor Unit (ODU). The ODU is attached to the stand through various screws, giving increased stability. The rubber base of the floor mount stand suppresses vibrations and prevents rusting |
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4. MCB:
• Miniature Circuit Breaker (MCB) is designed to protect an electrical circuit from damage caused by overload or short circuit |
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5. Pipes:
• Flexible pipe: Harnessing of AC pipe
• Drain pipe: Extension of drain pipe on walls to a secure area |
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6. Copper pipes with insulation sleeves:
• Useful in installation of Split ACs. These pipes decrease heat loss, increasing the efficiency of the Air Conditioner |
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7. Insulation for sleeves for copper pipes:
• Decrease heat loss from copper wires |
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8. Power cable
• Good quality cable useful for extension |
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Does resQ offer an Extended Warranty?
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Yes! resQ offers RCP (resQ Care Plan) - an Extended Warranty for all products. Air Conditioners especially require regular maintenance which, if not done, may result in circulation of unhealthy, smelly air in the room, increased electricity bills and frequent failure of the machine. Getting an RCP (resQ care Plan) will entitle you to:
- FREE maintenance visits during RCP period
- FREE gas charging during RCP period
- FREE labour charge and transportation during RCP period
- Read more on RCP (resQ Care Plan) here.
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Would resQ Engineers attend a service call at 8:00 PM on a Sunday?
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- resQ engineers operate 365 days a year (including public holidays)
- Active on all days of the week: 12 hours a day from 10 A.M. to 10 P.M.
- Schedule an appointment with our resQ engineer's any time and date including on public holidays and Sundays.
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In which locations does resQ operate?
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| resQ Engineers offer their services across the length and breadth of the country! resQ is present at 24 locations across North, South, East, & West! Here is the complete list of locations for resQ Service Centres. |
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How can I get an appointment with a resQ Engineer?
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All you need to do to fix an appointment is:
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What are Health Check Plans for ACs?
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Health Check Plans are essentially preventive maintenance plans for Air Conditioners. Much like the adage; "Prevention is better than cure", under "Health Check Plan" for ACs resQ engineers conduct periodic check-ups on your AC unit's health. This is to pre-empt causative factors that could suddenly rear its head in terms of major breakdowns and expensive repair costs. As they say – "A stitch in time saves 9".
resQ offers both Dry and Wet services under Health Check Plans. These include:
Dry services for Window and Split AC's
- Washing and cleaning of filter
- Cleaning of condenser and evaporator
- Internal dust removal
- Temperature check, pre and post cleaning
Wet services (Window AC)
- Isolation of sealed system
- Wet cleaning with Vinegar and soap solution
- Temperature evaluation- pre and post cleaning
- External cleaning
- Usage tips
Wet services (split AC)
- Washing and cleaning of filter of the indoor unit
- External cleaning of indoor unit
- Cleaning of outdoor unit with blower
- Cleaning of outdoor unit with water
- Cleaning of outdoor unit with blower again
- External cleaning of outdoor unit
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What is Superior Installation for AC's and how is it different?
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Going a step ahead of standard installation, superior installation provides customers with additional benefits. Some of the key aspects are: (a.) Harnessing of indoor pipes using PVC tapes, casing, capping (b) Placement of U-trap pipe with the copper pipe to boost air flow. Most of these small but significant steps can help the AC function more efficiently. Read more on Superior Installation here.
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How qualified and trained are resQ Engineers on Air Conditioners?
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Most resQ staff is qualified engineers from Industrial Training Institutes (ITI) which provide training in technical field and are constituted under the Directorate General of Employment & Training (DGET), Ministry of Labour & Employment, and Union Government of India. resQ Engineers are trained in all aspects of AC installation, maintenance and repairs across types of ACs (Split or Windows). They are periodically trained on all technical aspects by internal as well as external consultants. With each new technology infusion in AC units, they are proactively get trained by the leading Brands themselves.
Fig-1: resQ Engineers undergoing training
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I bought my AC from another retailer. Can I still avail of resQ services?
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Yes! The rates and value proposition of resQ Services extend to Air Conditioners bought from any retailer, and could belong to any brand, make or type.
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